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VetBilling® · 1 day ago

Client Sales & Support Specialist

DC-Baltimore Area

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $50K/yr

VetBilling® is a mission-driven company expanding access to veterinary care by helping clinics offer flexible, manageable payment solutions. The Client Sales & Support Specialist role involves proactive outreach, education, and ongoing support to veterinary clinics, focusing on implementing and optimizing payment solutions. Responsibilities include building relationships, conducting outreach, hosting training sessions, and analyzing performance data.

BillingFinanceFinancial Services

Responsibilities

Build and maintain relationships with partner veterinary clinics

Conduct outbound phone and email outreach, including cold calling

Re-engage clinics and support increased use of payment plans

Host virtual onboarding and training sessions

Analyze clinic performance data and provide guidance

Collaborate with internal teams across sales, operations, and support

Provide phone support to pet owners as needed

Represent VetBilling at tradeshows and events

Qualification

Client-facing experienceData analysisProficiency with ZoomProficiency with Microsoft 365Proficiency with Google WorkspaceSalesforce familiarityProactive outreach comfortSlack familiarityVOIP systems familiarityLeading trainingsCommunication skillsProblem-solving ability