Client Sales & Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

VetBilling® · 5 days ago

Client Sales & Support Specialist

positionDC-Baltimore Area
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$45K/yr - $50K/yr

VetBilling® is on a mission to expand access to veterinary care by providing flexible payment solutions to clinics. The Client Sales & Support Specialist will build relationships with veterinary clinics, support them in implementing payment solutions, and engage in proactive outreach to enhance clinic success.

BillingFinanceFinancial Services
Hiring Manager
Suzanne Cannon, MS, MA
linkedin

Responsibilities

Build strong working relationships with partner clinics to understand their needs and challenges
Proactively support clinics in increasing payment plan adoption and utilization
Re-engage VetBilling clinics and address barriers to effective implementation
Present clinic feedback and insights to internal leadership to help refine offerings
Conduct outbound calls and email outreach to veterinary clinics following pet owner referrals
Meet activity and retention KPIs related to clinic engagement
Use consultative, relationship-based communication to identify opportunities
Conduct virtual onboarding and training sessions to familiarize clinic staff with VetBilling’s services, ensure fluent platform navigation, and effectively communicate payment options to clients
Educate staff on VetBilling’s financial impact, platform capabilities, and typical workflows to ensure meaningful, team-wide familiarity
Support clinic teams in building confidence and fluency around financial conversations, enabling clear, empathetic communication about payment options
Analyze clinic performance reports to identify trends and opportunities for improvement
Collaborate with sales, marketing, operations, and payment support teams
Participate in weekly internal operations meetings covering product updates, strategy, and events
Provide phone support to pet owners as needed (payment questions, contract updates, taking payments)
Represent VetBilling at tradeshows and industry events to build awareness and relationships

Qualification

Outbound outreachKPI-based retentionData analysisMicrosoft 365Google WorkspaceZoom proficiencyTraining experienceCustomer success experienceSales experienceMarketing experienceVeterinary clinic experiencePMS systemsSalesforce LightningSlack proficiencyVOIP systemsInterpersonal skillsCommunication skillsActive listening

Required

Proven success in roles involving outbound outreach, cold calling, and KPI-based retention goals
Strong interpersonal, communication, and active-listening skills
Comfort leading Zoom-based trainings and presentations
Ability to analyze reports, draw conclusions, and offer actionable recommendations
Proficiency with Microsoft 365, Google Workspace, and Zoom

Preferred

Prior experience working in a veterinary clinic (clinical, administrative, or management)
Familiarity with clinic workflows, PMS systems, invoicing, and reconciliation
Experience in customer success, sales, or marketing within veterinary, B2B, or SaaS environments
Proficiency with Salesforce Lightning, Slack, VOIP systems

Benefits

Health insurance
Retirement plan
Paid PTO and holidays
Weekday hours with flexible scheduling

Company

VetBilling®

twittertwitter
company-logo
Payment plans reimagined for the veterinarians and pet parents of today. Because it's about time!
dateFounded in 1986
location
Lutherville Timonium, Maryland, USA
people-size11-50 employees
web-link
https://vetbilling.com

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Suzanne Cannon, MS, MA
Co-Founder
linkedin
Company data provided by crunchbase