Customer Success Lead - Oncology jobs in United States
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RISA · 3 days ago

Customer Success Lead - Oncology

positionPalo Alto, SF, USA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

RISA Labs is focused on building the future of mission-critical workflows in oncology using advanced AI technology. They are seeking a Customer Success Lead to manage accounts and help establish the customer success function, addressing the complexities of oncology workflows and enhancing support systems.

Artificial Intelligence (AI)Enterprise Software

Responsibilities

Operational Excellence: Design and implement workflows, SLAs, and escalation processes that ensure a responsive, proactive customer success experience
Crisis Management: Own incident response and high-sensitivity partner interactions, ensuring issues are resolved with professionalism and urgency
Metrics & Accountability: Define and track key support KPIs (e.g. resolution time, CSAT, issue frequency), and drive toward continuous improvement
Onboarding & Enablement: Collaborate with clinical and product teams to ensure new partners are trained, equipped, and supported
Feedback Loops: Capture, synthesize, and report common support trends and partner insights to inform engineering and product roadmaps

Qualification

Oncology workflowsHealthcare operationsCustomer successOncoEMRCommunicationInterpersonal skillsCross-functional collaboration

Required

5–8+ years of experience in healthcare operations, customer success, or clinical support
Direct exposure to oncology workflows — prior experience with cancer centers, oncology EMRs (e.g., OncoEMR), or prior auth systems is a major plus
Experience scaling support or service functions and excited about build from scratch
Excellent communication and interpersonal skills, especially under pressure
Comfortable working cross-functionally with product, engineering, clinical, and growth teams

Company

RISA

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RISA’s raison d’être (reason of existence): Making Institutions Win, starting in oncology.
dateFounded in 2024
location
Palo Alto, California, USA
people-size11-50 employees
web-link
https://www.risalabs.ai

Funding

Current Stage
Early Stage
Total Funding
$14.6M
Key Investors
Binny Bansal
2026-01-13Series A· $11.1M
2025-04-17Seed· $3.5M

Leadership Team

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Kshitij Jaggi
CEO
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Recent News

Axios
Exclusive: RISA Labs raises $11.1M for oncology AI agents
2026-01-15
Entrepreneur.com
RISA Labs Secures USD 11.1 Mn in Funding The funding round was co-led by Cencora Ventures and Optum Ventures
2026-01-15
Inc42 Media
Binny Bansal-Backed RISA Labs Raises $11 Mn From Cencora Ventures, Optum Ventures
2026-01-15
Company data provided by crunchbase