Appriss Retail · 6 hours ago
Support Analyst
United States
Full-time
Remote
Entry Level
1+ years expAppriss Retail is a leading provider of retail loss solutions that unify data to help retailers enhance their operations and profitability. The Consumer Support Analyst serves as a key contact for retailers and outsourced call centers, addressing inquiries and disputes while ensuring customer satisfaction through effective resolution and support.
RetailRetail Technology
Responsibilities
Respond to retailer inquiries via telephone or email
Resolve retailer concerns raised during installation, operation, maintenance, product application and/or compatibility matters
Troubleshoot, repair, and ship devices
Perform inventory for devices
Download software, box and ship new devices for new stores
Answer questions from retailers regarding consumer data
Answer consumer calls and respond with appropriate script
Handle retail activity report email and respond to consumers
Manage consumer inquiry process
Submit and close out consumer inquiries
Other related duties as appropriate and required
Qualification
Required
High School diploma
1 or more years of customer service experience
Detail oriented, able to multi-task
Skilled with time management
Proficient with Microsoft Word, Excel, and PowerPoint
Excellent communications skills (written and verbal) to effectively communicate with audiences at all skill levels
Able to effectively balance multiple priorities and stay organized
Excellent interpersonal skills
Preferred
Jira/CRM knowledge
Billingual
Benefits
Multiple medical plan options
Dental and vision coverage
Health savings and flexible spending accounts
Paid parental leave
Supplemental coverage for life’s unexpected moments
Generous paid time off
A 401(k) with immediate vesting and company match
Short- and long-term disability
Free access to health and wellbeing resources such as Calm and Rocket Lawyer
Learning and development opportunities
Company
Appriss Retail
Appriss Retail is to help retailers realize the best consumer experience while maximizing profit.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-03-11Acquired
Leadership Team
Michael Osborne
Chief Executive Officer
Emily Rhodes
VP of Marketing
Recent News
Company data provided by crunchbase