Orange County's Credit Union · 1 day ago
Assistant Manager Collections
Santa Ana, CA
Full-time
Onsite
Mid, Senior Level
$81K/yr - $90K/yr
3+ years expOrange County's Credit Union is a trusted financial institution with a strong commitment to empowering members and enriching the community. They are seeking a Collections Assistant Manager to lead a high-performing team, manage collections strategies, and support members through financial challenges while ensuring compliance with relevant regulations.
BankingFinancial ServicesInsurance
Responsibilities
Partner with the Loan Servicing Manager to guide daily operations of the Collections Department
Coach, mentor, and inspire Supervisors, Team Leads, and Collectors to deliver exceptional service and results
Manage collections strategies to reduce delinquency, improve recovery, and retain members
Identify and implement process improvements that streamline workflows and elevate member outcomes
De-escalate complex member situations with empathy and professionalism
Ensure staff confidently explain hardship programs, repayment options, and debt protection products
Provide expert guidance on real estate loan loss mitigation, including forbearance and loan modifications
Assist in annual planning, goal setting, and departmental roadmap development
Prepare insightful reports for senior leadership and compliance reviews
Stay current on FDCPA, TCPA, UDAAP, Bankruptcy laws, and more
Update policies and procedures to reflect regulatory changes
Support foreclosure proceedings and maintain business continuity practices
Qualification
Required
Three to five years relevant collection and recovery experience in a financial institution
Experience in customer relations, problem resolution and error correction
Two years of supervisory, employee performance management experience
Knowledge of the Fair Debt Collections Practices Act, Reg B and Reg Z, bankruptcy procedures, delinquency activities and financial counseling
Able to manage and execute multiple complex projects within required timelines and expectations
Benefits
Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
401(k) with up to 6% employer contribution!
Annual discretionary bonus & performance merit increases
Educational grants up to $1,000
13 vacation days/year (increases with tenure)
7 sick days/year + paid holidays
Company
Orange County's Credit Union
Orange County's Credit Union is a banking & financial services firm offering loans,insurance and related services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Jumper
Chief Executive Officer
Greg Krause
SVP/CFO
Recent News
San Bernardino Sun
2025-12-29
2025-08-25
2025-03-26
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