Yamaha Motor Corporation, USA · 9 hours ago
Telecommunication & Collaborations Specialist
Kennesaw, GA
Full-time
Onsite
Senior Level
5+ years expYamaha Motor Corporation, USA is seeking a Telecommunications & Collaborations Specialist to join their ISD team in Kennesaw, GA. The role involves managing voice networks, ensuring compliance with IT security, and enhancing telecommunications systems to meet business needs.
AutomotiveManufacturing
Responsibilities
Administration of Cisco & Microsoft hybrid telephony environment consisting of Cisco PCCE, CUCM, Unity, Finesse and Microsoft Teams, Operator Connect
Manage Teams Phone System configurations including Direct Routing, Operator Connect, Calling Plans, and Auto Attendants
Manage Cisco call flow, routing, queueing, agent profiles, & user account setups
Troubleshooting critical incidents across multiple Cisco & Microsoft Teams architectures (Collaboration/Voice)
System health management, monitoring, patching and proactive maintenance ensuring a stable and secure environment that meets IT security compliance requirements
Work closely with Contact Center Managers and vendors to improve operational efficiency & customer experience
Monitor system performance and troubleshoot call quality or connectivity issues
Level 3 Support assisting end users with Contact Center, Teams, CUIC Reporting and general telephony issues
Work closely with the Design & Engineering Team building the roadmap of the company's next generation telephony platform
Other duties as assigned
Qualification
Required
Bachelor's Degree in a relevant field or a minimum of 5 years of relevant experience
Minimum of 5 years' experience in Telephony and Collaboration
Demonstrated knowledge of telephony & collaboration technologies through achievement of professional certifications such as CCNA & MS-700
Proven experience in an administrator role supporting a multi-site environment using UCCE, PCCE, CUIC, CUCM or similar
Proven experience in Teams Phone using Direct Routing, Operator Connect
Proven experience in development and maintenance of call flow and queueing using Cisco and Microsoft technologies
Strong experience with SIP protocol, related call flow & troubleshooting and sound knowledge of RTP, CTI etc
Strong experience with Session Border Controllers such as Cisco CUBE
Experience with voice components related to PCCE/UCCE like Cisco Unified Intelligent Center (CUIC), Live Data, Virtual Voice Browser (VVB) and Finesse
Experience with CCaaS solutions such as Genesys & Webex a plus
Benefits
401(k) and Profit Sharing
Fertility Benefits
37.5-hour workweek
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Company
Yamaha Motor Corporation, USA
The pursuit... A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail.
1001-5000 employees
H1B Sponsorship
Yamaha Motor Corporation, USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (4)
2023 (10)
2022 (8)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1967-03-08IPO
Leadership Team
Bill Boehman
Vice President, Chief Operations Officer - Marine Business Unit
Kathryn Freytag
VP Information Technology Strategy & CIO
Recent News
globalventuring.com
2025-12-24
2025-12-18
Company data provided by crunchbase