Amazon · 14 hours ago
AI & AWS Software Development Engineer , Ring/Blink CS Technology Enablement
Hawthorne, California, USA
Full-time
Onsite
Mid, Senior Level
$144K/yr - $194K/yr
3+ years expAmazon is transforming customer service through innovative AI solutions, and they are seeking an experienced Software Development Engineer to design and deliver key components of their AI initiatives. This role involves designing critical features for an AI-powered customer service platform and collaborating across teams to develop scalable solutions.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Research and evaluate AWS AI services (Bedrock, Amazon Q, SageMaker, Comprehend, Lex, Polly, Transcribe) and Amazon Connect AI features for customer service applications
Leverage Amazon Connect's AI capabilities including Contact Lens, Customer Profiles, Evaluations, and QinC to build intelligent customer service solutions
Determine when to adopt emerging AI technologies and assess their impact on current and future solutions, including integration with existing systems
Create proof of concepts and pilot programs to promote AI-driven automations and optimizations for technology and business processes
Collaborate with data science teams to productionize ML models and ensure smooth model lifecycle management using AWS compute infrastructure
Drive AI model performance optimization, including monitoring, A/B testing, and continuous improvement initiatives
Own end-to-end technical design and implementation of major features within our AI initiatives and AWS infrastructure, from initial concept through production deployment
Lead technical discussions and design reviews for new features, ensuring alignment with business objectives and technical constraints
Build scalable, secure, reliable, and cost-optimized solutions that integrate AWS compute services (EC2, ECS, Fargate, Lambda) and core offerings (VPC, IAM, CloudFormation) with AI technologies
Lead CS in leveraging Amazon Connect native offerings to replace custom coded solutions where appropriate
Define integration architecture and service definitions for interactions between systems
Balance customer needs with technical constraints to deliver optimal solutions that provide measurable business value
Build robust, scalable solutions for customer support automation that handle millions of interactions with sub-second response times
Drive continuous improvements in development and deployment processes, including automated testing, monitoring, and deployment pipelines using AWS core services
Ensure high quality and reliability through comprehensive testing strategies, performance monitoring, and proactive system health management
Optimize system performance and costs through efficient resource utilization and architectural improvements across AWS services
Monitor and manage AWS infrastructure framework services, roles, keys, permissions, exceptions, scaling, and patches
Lead the evaluation and architecture to manage failover and recovery, data replication, scaling bottlenecks, latency, and security
Maximize Ring & Blink CS's ROI while minimizing cost through architectural optimization using both 1P and 3P systems
Work with product and business teams to maintain current state architecture artifacts and build target state architectures for the product roadmap
Advise program management on technology/external dependencies for delivering new feature requests and help build work-back plans
Lead collaboration across diverse groups including engineering, product, security, privacy, legal, and operations teams
Present technical solutions and recommendations to senior leadership and technical stakeholders
Ensure CS is securing neighbor data by adhering to Amazon's security, privacy, legal, and operational standards
Work with Security and Privacy teams on getting directional buy-ins for solutions
Design security architecture and controls for AI/ML systems, ensuring compliance with contact center regulations (PCI DSS, HIPAA) and data privacy requirements
Implement security best practices for customer-facing AI applications and voice communications
Conduct code reviews and provide technical mentoring to elevate team capabilities and maintain high code quality standards
Create reusable solutions and reference architectures that other engineers and Solutions Architects can leverage
Lead the development and delivery of technical content (white papers, workshops, presentations, sample code)
Actively mentor and develop others, sharing lessons learned and best practices
Participate in on-call rotations to ensure system reliability and rapid incident response
Qualification
Required
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language
Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions
1+ years of Amazon, or 2+ years of contact center experience
Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers
Strong proficiency in at least one object-oriented language (Java, Python preferred) with deep understanding of software design principles
Demonstrated experience designing and implementing large-scale software systems that serve high-traffic production workloads
Preferred
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree or above in computer science, computer engineering, or related field, or experience working in Science, Technology, Engineering, or Mathematics (STEM)
2+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Experience coordinating between technical teams, peers and business stakeholders
Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems, or experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Experience leading engineering teams as a mentor or tech lead, or experience in debugging, profiling, and implementing software engineering best practices in large-scale systems
Knowledge of security and compliance standards including HIPAA and GDPR
Experience with Generative AI technologies and large language models including prompt engineering, RAG systems, and model fine-tuning
Strong background in AWS AI services such as Amazon Bedrock, SageMaker, Comprehend, Lex, Polly, and Transcribe with production deployment experience
Deep knowledge of Amazon Connect AI capabilities
Experience building and maintaining production ML/AI systems including model monitoring, A/B testing, and performance optimization
Expertise with AWS compute optimization including auto-scaling, load balancing, and cost optimization strategies
Experience with real-time systems and low-latency requirements for customer-facing applications and voice communications
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-12
The Motley Fool
2026-01-12
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-12
Company data provided by crunchbase