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Mountain West Bank · 3 days ago

Branch Manager I

Ketchum, ID

Full-time

Onsite

Mid, Senior Level

5+ years exp

Mountain West Bank is a community-focused organization that values its employees and the communities they serve. The Branch Manager I will be responsible for managing all activities of a full-service branch office, ensuring high-quality customer service and overseeing operational functions while leading and developing branch staff.

Financial Services

No H1B

Responsibilities

Ensure through training and personal example, that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times

Manage and motivate the branch staff to promote products and services that ensure high standards of service to all customers; cross-training, coaching and promoting our HPG program. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provides feedback on performance and recognizes productivity and service accomplishments

Holds regular (at least monthly) meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities

Encourages professional development of all branch personnel. Develops and promotes an atmosphere where individuals and teams have opportunities to grow within our organization. Manages the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and service-oriented

Assists with hiring, reviews, promotions, and termination of branch personnel within the guidelines set by the Human Resources Department. Appraises performance of subordinates and recommends promotions, salary adjustments, and additional training as warranted. Provides for optimum utilization of employees. Supervises the training and cross-training of staff to affect maximum performance

Assigns duties to meet fluctuations in workload and scheduling of vacations. Supervises the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the service function is adequately covered

Works with customers regarding any operational, lending or deposit-servicing need. Makes customer and non-customer calls to ascertain customer service needs, resolve problems, and to sell and cross-sell Bank products and services

Directs and administers the consumer loan portfolio of the branch soliciting new loans at every opportunity

Works directly with Customer Service Manager to ensure operational functions of the branch. Is accountable for the physical condition of the building inside and out. Is responsible for the general security and safety of the branch

Prepares the branch's business development plan and is responsible for results in relation to the overall marketing goals of the Bank. Joins and is active in community events and organizations that help promote the bank. Takes part in activities which enhance the Bank's image. Analyzes general and local market conditions and makes recommendations to the Area Manager on local marketing direction

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Retail banking experienceBanking compliance knowledgeSales leadership skillsCustomer service skillsAnalytical skillsMS WordExcelCash handling experienceJack Henry systemManagement experienceInterpersonal skills

Required

High school diploma or equivalent

5 or more years of retail banking OR similar or related experience

Good knowledge of banking compliance, policies, and procedures

Good knowledge of local market conditions

Has an excellent understanding of banking operational policies and procedures

Ability to motivate branch staff to increase sales and cross-sell productivity. Provide consistently high-quality customer service and aspire to and achieve high superior performance

Ability to plan, organize, delegate, and control branch operations at all levels

Highly developed sales and customer communication skills as demonstrated by sales leadership

Analytical skills to conduct loan analysis and determine loan needs and qualifications of customers

Excellent customer service skills

Advanced communication and interpersonal skills

Good computer skills including knowledge of MS Word and Excel