PEAK6 ยท 2 days ago
Carrier Relations Specialist
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expPEAK6 Insurtech Services LLC is focused on personalizing protection through tailored insurance solutions. They are seeking a Carrier Relations Specialist to manage carrier appointments, resolve complex issues, and enhance carrier relationships, while also supporting the leadership team and mentoring staff.
Financial ServicesInformation TechnologyTrading PlatformVenture Capital
Responsibilities
Make independent decisions regarding carrier access, onboarding needs, issue escalation, and operational improvements
Coordinate and manage carrier appointments and subcodes across various lines and states
Serve as a key point of contact for agents needing help with portal access, commission concerns, underwriting challenges, and quoting systems
Support the Carrier Relations Training Manager in the planning and delivery of agent-facing carrier trainings, drop-in sessions, and resource development
Collaborate with the Carrier Relations Supervisor to align on priorities, resolve high-level concerns, and drive efficiency
Continue to coach and mentor the Carrier Processing Specialists, offering guidance, reviewing work for accuracy, and supporting professional development
Conduct quarterly carrier access reviews with agents and recommend improvements to strengthen market access and performance
Manage 1Password updates to ensure secure, accurate carrier login credentials and access info are maintained
Lead and support special projects such as franchise book rolls, onboarding transitions, and subcode management
Work with internal stakeholders (Legal, Compliance, Onboarding) to ensure carrier documentation is complete, accurate, and compliant
Maintain detailed records and documentation to support reporting and collaboration
Qualification
Required
3+ years of experience in carrier relations, agency operations, or a related field within property & casualty insurance
Demonstrated ability to coach others, make independent decisions, and manage priorities in a remote, fast-paced environment
In-depth knowledge of carrier appointment processes, agency workflows, and insurance operations
Excellent communication, troubleshooting, and relationship-building skills
Proficient in Microsoft Excel (VLOOKUP, Pivot Tables)
Self-starter who is comfortable working independently and collaboratively
Preferred
Experience in EPIC and Power BI
Experience with insurance licensing, contract review, or compliance processes is a plus
Benefits
Medical, Dental, Vision, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
Company
PEAK6
We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Judi Hart
Chief Executive Officer at We Insure
Recent News
2025-01-16
2025-01-15
Austin Business Journal
2024-02-01
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