JFK Johnson Rehabilitation Institute · 2 days ago
FINANCIAL ASSISTANCE REPRESENTATIVE
Tinton Falls, NJ
Full-time
Onsite
Entry Level
$23.97/hr - $23.97/hr
1+ years expHackensack Meridian Health is committed to transforming healthcare and serving as a leader of positive change. The Financial Assistance Representative is responsible for screening patients for financial assistance programs and ensuring compliance with regulations while providing support throughout the application process.
Hospital & Health Care
Responsibilities
Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call center or through the mail
Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications
Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations
Use online insurance eligibility systems to ensure eligibility for assistance
Answers telephone calls (including call center) promptly and courteously using the approved greeting/scripting
Voice mail messages are checked and addressed within one hour
Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed/next steps
All issues are resolved promptly and respond to all questions/comments with empathy
Accurately enters data into the State of NJ PE/New Jersey Family Care systems and ensures that all PE/NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up
All Charity Care applications are to be approved or denied within 45 days of submission. Open mail, scan documents and enters notes into systems in a timely manner
All applications and supporting documentation are scanned into HMH document imaging system in audit ready order
Completes daily, weekly and/or monthly reports as required
Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance
Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments
Attends Get Covered NJ Certified Applications Counselor events as required
Other duties and/or projects as assigned
Adheres to HMH Organizational competencies and standards of behavior
Qualification
Required
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications
Uses customer service skills to increase patient satisfaction
Strong critical thinking skills
Strong, clear written and verbal communications
Attention to detail
Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms
Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA
Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ
Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification
Preferred
Bi-lingual (Spanish) Preferred
One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs
Benefits
Health
Dental
Vision
Paid leave
Tuition reimbursement
Retirement benefits
Company
JFK Johnson Rehabilitation Institute
Offering New Jersey’s most comprehensive rehabilitation services, JFK Johnson Rehabilitation Institute is a 94-bed facility located in Edison, NJ, serving residents of the tristate area for more than 40 years.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase