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The University of Kansas Health System · 1 day ago

Patient Scheduling Senior Specialist

Shawnee, KS

Full-time

Onsite

Entry, Mid Level

2+ years exp

The University of Kansas Health System is a healthcare provider seeking a Patient Scheduling Senior Specialist. This role is responsible for scheduling patient appointments and supporting the physician's care team, ensuring a seamless patient experience within an ambulatory clinic setting.

Clinical TrialsEducationEmergency MedicineHealth Care

Growth Opportunities

Responsibilities

Role models the health system values in our daily interactions and inspire others to follow those established values

Has a positive presence in the practice

Assist in onboarding of staff as directed by clinic leadership

Execute developed department onboarding process, escalating barriers to leadership

Responsible and accountable for achieving organizational targets related to patient experience, people, sustainability, safety & operational excellence

Routinely engages and solicits feedback from work unit employees

Effective verbal & written communications

Serves as a role model for correct workflow execution

Complete standard work observations at the direction of clinic leadership and responsible for standard work adherence

Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work

Engages in clinic level projects for the enhancement of patient/clinician experiences

Identifies and uses resources to develop and deliver communications

Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly

Encourages employees to use organization risk reporting tools

Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material and organizational policies and procedures

Conducts accreditation tracer exercises

Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines

Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability

Responds to a high-volume of incoming telephone calls

Schedule internal and external incoming department referrals

Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees

Assists patients in registering and canceling appointments

Accurately documents and routes calls to the proper departments as needed

Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location

Follows all regulatory and compliance standards

Follows documented protocols and guidelines

Responds to outgoing telephone calls and faxed materials

Communicates with the care team and supports staff on various patient issues

Obtains and updates insurance information

Identifies urgent customer needs or operational issues, and escalates appropriately

Maintains extensive knowledge of appointment types, locations, providers, and specialties

Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments

Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests

Preauthorization of clinic specific visits and procedures as needed

Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment

Attends and participates in department clinic daily huddles and process improvement initiatives

Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care

Supports both front desk and scheduling (telephone and MyChart) workflows

Establishes and maintains productive working relationships with providers and the clinical care team

Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs

Follows the Health System standard apparel policy

Effectively communicates Health System policies to patients and patient advocates

Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)

Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management

Supports and participates in patient experience initiatives including marking campaigns and event registration

Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures

Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures

Expected to complete necessary training and successfully pas 30-60-90-day quality assessments

May be asked to work in call center setting taking large volumes of phone calls from patients

Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required