Murphy Tractor & Equipment Co., Inc. · 4 days ago
Service Writer
Park City, KS, Park City, KS, US
Full-time
Onsite
Entry Level
1+ years expMurphy Tractor & Equipment Co., Inc. is seeking a Service Writer responsible for maintaining service technician records, generating work order logs, and preparing warranty claims. The role involves administrative duties, service coordination, and ensuring quality control within the service department.
Consumer GoodsManufacturingReal Estate
Responsibilities
Maintain department communication in order to complete reports and work
Maintain Service Technician timecards and safety training records
Maintain DOT and IFTA logs for all field service trucks
Maintain clean and organized warranty parts storage
Enter proper charge labor codes, work done and type of machines
Work with customer invoicing problems
File invoices properly with current account system to maintaining current billing cycle
Answer phones system, taking messages and directing calls as needed
Maintain a clean, orderly and safe work area appearance
Complete job status reports
Generate work order log and previews on completed work orders
Open and close work orders in a timely manner in order to minimize work-in-process
Maintain use of the Standard Pricing Guide (SPG) with employees and work orders
Work with Deere Product Support Manager
Bill according to established flat rates
Interview customers to obtain description of problem and type cost estimate of repair work for customers (quote)
Prepare warranty claims, file with Central Warranty Processor, and maintain warranty log
Establish and maintain service records
Maintain quality control records
Inform Branch Service Manager of Service Technician productivity on current work orders
Answer and schedule field servicing
Dispatch service trucks through Navtrax/JD link (internal system)
Process part returns for warranty claims
Deliver parts, run errands, etc. as needed
Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives
Qualification
Required
High school diploma or GED required
Strong focus on customer service
Strong knowledge of Microsoft Office and Internet
Strong knowledge of Warranty Administration
Basic knowledge of office machines, including copier, fax and printer
Basic knowledge of construction equipment
Strong attention to detail
Able to communicate effectively as appropriate for the needs of customers or coworkers
Able to work effectively in a team environment
Able to process work with accuracy
Meet commitments and deadlines
Strong time management skills and ability to work in a fast paced environment
Able to complete required documentation and reports in a timely manner
Able to perform multiple tasks simultaneously
Able to work a flexible schedule as needed
Able to organize and prioritize numerous tasks and complete them under time constraints
Ability to interact professionally with other employees, customers and vendors
Ability to use interpersonal skills necessary in order to communicate by e-mail and telephone to provide information with ordinary courtesy and tact
Demonstrates openness to new procedures, technology and structure
Able to grasp new technology quickly and trouble shoot basic problems
Valid Driver's License
Ability to do occasional lifting of up to 30 lbs
Able to work flexible schedule, including some evenings and weekends
Preferred
At least one year related experience and/or training preferred
Company
Murphy Tractor & Equipment Co., Inc.
Murphy Tractor & Equipment Co. is a machinery company offering construction products.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Business Journals
2023-02-12
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