Ascend Vision Partners · 1 day ago
Patient Support Agent
McAllen, Texas
Full-time
Onsite
New Grad, Entry LevelAscend Vision Partners is committed to delivering personalized eye care of the highest quality. The Patient Support Agent position involves providing a welcoming environment for patients and scheduling appointments through incoming and outbound calls, with a focus on customer service.
Business DevelopmentDeveloper ToolsMedicalMedical Device
Responsibilities
Communicates in a cordial, professional manner with patients via phone
Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider
Logs all patient communication within patient chart during or after patient call
Fills patient cancellation slots efficiently in keeping schedules booked for the providers
Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients’ experience
Updates computer referring physician data base, as needed
Works with online scheduling system and EHR
Verifies patient data and insurance to ensure it is updated for accurate billings
Responds to patient concerns or refers to leadership as needed
Qualification
Required
Bilingual (English/Spanish), required
Preferred
High school diploma or equivalent, preferred
Call Center, Customer Service or other related experience, preferred
Customer Service
Possesses medical knowledge as it relates to patient coordination of ophthalmic care
Ability to utilize a desktop computer, keyboard, mouse and headset
Acquainted with common ocular symptoms and complaints
Sitting for extended periods of time
Requires using hands to handle, control, or feel objects, tools, or controls
Requires repetitive movement
Company
Ascend Vision Partners
Ascend Vision Partners provides business solutions for eye care professionals so they can focus on patient care.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Tracy Stephens
Chief Financial Officer
Recent News
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