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American Red Cross · 17 hours ago

Digital Associate Product Manager, Service to Armed Forces Applications

United States

Full-time

Remote

Senior Level

$80K/yr - $95K/yr

7+ years exp

American Red Cross is the world's largest humanitarian network, and they are seeking a Digital Associate Product Manager to support the full product lifecycle for digital services aimed at the Armed Forces community. The role involves collaborating with various teams to clarify business problems, co-create user-centered solutions, and manage user stories and product analytics.

Health CareHumanitarianNon ProfitTraining

No H1B

Responsibilities

Converts business strategy into product design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business outcomes

Facilitates discovery of core problems and business outcomes to be achieved, including documenting user process flows and user stories

Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design

Supports the organization of user stories into epics, phases, and functions

Manages current and backlogged user stories in collaboration with technical and business product team members

Collects product analytics and feedback from business, workforce, and client stakeholders for incorporation into ongoing product development

Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed

Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality

Anticipates UX/UI and accessibility needs and collaborates with design resources as needed

Monitors performance metrics and reviews system change requests to ensure product health and minimize business disruption

Writes product communications and training for end users, including knowledge base articles and release notes

Develop and maintain current knowledge of tech stack capabilities to support effective product design and refinement of business/program requirements

Qualification

Product designAgile developmentSalesforce productsUser-centered solutionsDigital product managementUser Acceptance TestingCommunication skillsInterpersonal skillsProject managementTechnical documentation

Required

Education: Bachelor's Degree

Experience: 7 years of experience required

Management Experience: 0 years of supervisory experience required

Experience working with diverse communities of end users and business stakeholders

Experience with product design and development processes

Experience with Agile development frameworks

Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools, including Mural and Lucidchart

Ability to coordinate tasks and deadlines across concurrent projects

Independent and self-motivated with excellent communication skills

Excellent interpersonal and communication skills

Experience working with internal customers, management, and outside vendors

Experience managing expectations and emerging issues

Experience consolidating technical and business information for leadership presentations and reporting

Preferred

Strong digital product management skills, including mobile and web-based applications

Experience in human-centered design, including usability tests, research, etc

Familiarity/experience working with Salesforce products

Experience working with military or veteran audiences

Experience working with volunteers or experience as a volunteer

Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted)