Guthrie · 21 hours ago
Sr Analyst, Desktop Support - IT Infrastructure - Full Time (Onsite Towanda/Troy)
1 Guthrie Square, Sayre, PA, 18840, US
Full-time
Onsite
Mid, Senior Level
3+ years expGuthrie is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. The Sr. Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic.
Health CareHospitalPersonal Health
Responsibilities
Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware
Perform preventative maintenance on hardware
Test and plan the deployment of new operating system releases, vendor patches and commercial software releases
Develop and document standardized user processes and procedures; 'how-to' documentation
Provides proactive and advanced troubleshooting and analysis
Understands and accounts for interactions between technologies and applications
Responsible for maintaining ticket status and resolution information in ticketing system
Accountable for meeting established performance metrics which will be used in performance evaluations
Participates in on-call support rotation as specified by management
Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives
Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations
Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC
Performs related duties as assigned and unrelated duties as requested
Qualification
Required
three to five (3 to 5) years of experience on a desktop support services team; healthcare experience preferred
Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)
Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11
Experience migration operating system versions and updating desktop images
Strong knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools
Excellent knowledge of computers and peripherals
Advanced working knowledge of configuring and troubleshooting iOS and Android-based mobile devices
Strong customer service orientation, good written and oral communication skills, self-motivated and directed
Working knowledge of managing tickets, follow-up actions and close issues
Ability to work in a fast-paced environment, manage user expectations and potential risks
Experience with patch management software
Basic understanding of LAN/WAN network infrastructure technologies
Basic understanding of security technologies including firewalls and antivirus
Experience with ITSM functionalities such as change control, CMDB and ticketing systems
Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations
Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units
Experience with resolving multiple issues simultaneously
Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience
Preferred
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+
Company
Guthrie
Health care
5001-10000 employees
H1B Sponsorship
Guthrie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fidelis Care
2025-05-14Grant
Leadership Team
Edmund Sabanegh
President & Chief Executive Officer, The Guthrie Clinic
Brad Carvellas
SVP, Chief Digital Officer
Recent News
Central New York Business Journal
2026-01-03
2025-12-24
2025-09-23
Company data provided by crunchbase