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Caterpillar Inc. · 2 days ago

Market Research Consultant

Peoria, IL

Full-time

Onsite

Mid, Senior Level

$98K/yr - $146K/yr

5+ years exp

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to building a more sustainable world. The Market Research Consultant will support the company's condition monitoring expansion through SOS fluid analysis, collaborating with various business units to enhance marketing strategies and customer experience.

ConstructionMachinery ManufacturingManufacturingMechanical Engineering

No H1B

Responsibilities

Partner with other business units and industry partners to define SOS marketing needs and work with vendors to develop and deliver value messaging and marketing content

Leverage analytics to identify opportunities for SOS growth and implement data-driven strategies to improve adoption and performance

Support the ingestion of 3rd party fluid data into the CAT digital ecosystem

Enhance SOS Services offerings by analyzing customer experience and implementing improvements to deliver greater value and satisfaction

Qualification

Data Gathering & AnalysisCustomer FocusEffective CommunicationsRelationship ManagementCollaboratingBusiness degree

Required

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers