Incident IQ · 18 hours ago
DevOps Engineering Manager
Alpharetta, GA
Full-time
Onsite
Senior Level
7+ years expIncident IQ is a leading workflow management platform based in Atlanta, focused on improving operational efficiency for K-12 districts. The DevOps Engineering Manager will lead the cloud platform operations, drive technical direction, and manage teams to enhance automation and performance.
Asset ManagementEducationEnterprise SoftwareFacility ManagementIT ManagementSoftware
Responsibilities
Provide strong technical direction across all DevOps initiatives — from infrastructure design to pipeline automation
Lead with authority in architecture discussions; drive clarity, make decisive calls, and resolve blockers swiftly
Be hands-on when necessary: investigate incidents, review architectures, or design automation solutions yourself
Partner with the Architecture team to evolve our Azure-based microservices infrastructure to support billions of monthly requests
Maintain deep situational awareness of the platform — knowing what’s running, what’s breaking, and what’s improving
Lead three critical DevOps pods of 2-3 engineers each: SRE / Platform Sustainability, CI/CD Innovation & Automation, Developer Experience & Internal AI Tooling
Develop and mentor technical leads and engineers, ensuring each pod has a clear mission, measurable goals, and high accountability
Create a culture of urgency, transparency, and continuous improvement
Have the tough conversations early — ensuring accountability and alignment with engineering and business goals
Recruit and develop exceptional talent, growing the team’s technical strength and delivery velocity
Own and manage the Azure budget, ensuring cloud spend aligns with business priorities and remains within target
Design and enforce cost-efficiency practices in architecture, scaling, and automation
Implement proactive cloud spend monitoring and reporting to maintain fiscal visibility and control
Deliver automation, pipelines, and infrastructure improvements with velocity — measured in hours or days, not weeks
Drive progress through ambiguity and technical constraints; never accept 'blocked' as the final answer
Push for measurable outcomes: faster deployments, lower downtime, improved cost-to-performance ratios
Ensure that platform reliability, observability, and performance continuously evolve with scale
Champion the integration of AI and automation in CI/CD, monitoring, and developer workflows
Partner with internal AI initiatives to improve system intelligence, predictive monitoring, and developer productivity
Stay ahead of emerging DevOps trends to ensure Incident IQ remains at the forefront of modern operations practices
Qualification
Required
Bachelor's Degree in Computer Science, Software Engineering, or related field (or equivalent experience)
7+ years of engineering experience, including 3+ years managing high-performing DevOps or SRE teams
Deep technical expertise in Azure, Kubernetes, microservice architectures, and distributed systems
Proven success operating and scaling high-traffic SaaS systems (billions of monthly requests)
Mastery of CI/CD systems (Azure DevOps, GitHub Actions, etc.) and Infrastructure as Code (Terraform, Bicep, or equivalent)
Strong background in observability and performance monitoring (Datadog, Grafana, Azure Monitor)
Demonstrated ability to lead teams through complex challenges and deliver under pressure
History of budget ownership and driving cloud cost optimization initiatives
Exceptional communication skills — able to align engineers, executives, and cross-functional stakeholders
Preferred
Experience incorporating AI/ML or intelligent automation into operational workflows
Familiarity with GitOps, service mesh architectures, and distributed tracing
Background in developer experience platforms or internal tooling
Track record of transforming DevOps functions and demonstrating measurable efficiency or reliability gains
Benefits
Medical
Dental
Vision
Life insurance
401k match
Paid-time off (PTO)
Company
Incident IQ
Incident IQ transforms the way school districts provide and manage services, including ITSM, ITAM and myriad digital workflows for K-12.
201-500 employees
H1B Sponsorship
Incident IQ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Cove Hill PartnersJMI Equity
2024-02-08Private Equity
2021-08-26Private Equity
Leadership Team
Robert Todd Collins
Chief Executive Officer
J
Jason Martin
CTO
Recent News
2025-04-02
GlobeNewswire News Room
2025-01-06
Company data provided by crunchbase