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EPIC Insurance Brokers & Consultants · 13 hours ago

Senior Claims Advocate

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

EPIC Insurance Brokers & Consultants is one of the fastest-growing firms in the insurance industry, seeking a highly experienced Senior Claims Advocate. This role involves leading a team to manage complex claims, providing strategic advocacy, and ensuring effective risk mitigation for clients.

ConsultingFinancial ServicesInsuranceProperty InsuranceRetail

Responsibilities

Manage and advocate for complex claims across both workers’ compensation and liability lines from initial reporting to final resolution

Serve as a trusted advisor to clients, delivering strategic guidance to reduce claim costs and improve outcomes

Partner with carriers, TPAs, and legal counsel to ensure appropriate claim handling, reserving, and settlement strategies

Identify claim trends across multiple lines and propose tailored solutions to reduce loss experience

Support clients in challenging denials, negotiating settlements, and intervening in escalated cases

Lead, mentor, and support a team of multi-line claims advocates

Oversee team workflows and ensure service excellence across all assigned accounts

Conduct regular training sessions to strengthen technical knowledge across workers’ compensation and liability disciplines

Establish and track performance goals to promote accountability, development, and high-quality client service

Provide consultative support on injury and incident management, return-to-work strategies, and liability exposure

Facilitate claim review meetings and prepare detailed reports that communicate claim status, trends, and recommendations

Collaborate with client risk, safety, and HR teams to implement proactive measures and reduce future claim frequency and severity

Interface with carriers, TPAs, and attorneys to ensure effective, timely, and client-centered claim resolution

Advocate for appropriate reserving practices, equitable settlements, and consistent claims service

Participate in settlement negotiations and mediation where appropriate

Maintain current knowledge of workers’ compensation and liability laws, litigation trends, and best practices across jurisdictions

Ensure clients remain compliant with regulatory requirements, including reporting obligations and safety protocols

Analyze loss data across lines of coverage to identify trends, gaps, and opportunities for improvement

Prepare and deliver client-facing analytics reports with strategic insights and practical recommendations

Qualification

Claims managementWorkers' compensation expertiseLiability claims knowledgeData analysisClient consultingClaims management systemsLeadership experienceAnalytical skillsRegulatory complianceCommunication skillsTeam mentoringProblem-solvingNegotiation skillsRelationship buildingStrategic thinking

Required

Minimum 10 years of claims experience across workers' compensation and liability lines (GL, auto, premises, etc.), with a background in brokerage, TPA, or carrier environments

At least 3 years of experience managing or mentoring a claims team

Strong knowledge of multi-jurisdictional laws and best practices in both workers' compensation and liability claims

Demonstrated ability to build relationships, influence outcomes, and communicate effectively with all stakeholders

Skilled in data analysis, claim reviews, and trend identification

Proficient in claims management systems, Excel, and reporting tools

Bachelor's degree in Risk Management, Insurance, Business, or a related field

Preferred

Industry designations such as AIC, ARM, CPCU, or CLCS strongly preferred

Benefits

Generous Paid Time off

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave

Generous employee referral bonus program of $1,500 per hired referral

Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)

Employee Resource Groups: Women’s Coalition, EPIC Veterans Group

Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development

Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.

EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation

Company

EPIC Insurance Brokers & Consultants

We are a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm founded in San Francisco, California, in 2007 with offices and leadership across the country.

Founded in 2007

San Francisco, California, USA

1001-5000 employees