Planet Pharma ยท 13 hours ago
Customer Care Representative
Duluth, GA
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $22/hrPlanet Pharma is seeking a Customer Care Representative to handle a range of complex customer interactions effectively. The role involves providing customer support via multiple channels, documenting inquiries, and collaborating with team members to achieve goals.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Handle a range of complex customer interactions quickly and effectively, including account inquiries, billing/order issues, website navigation, order entry, and complaint resolution
Document customer queries and monitor each case until resolution
Serve customers via multiple channels: phone, email, and self-service
Work within a structured environment while demonstrating flexibility and initiative to meet individual goals
Meet quality standards in every service interaction to reduce customer effort
Anticipate customer needs and support upselling/cross-selling of products and services
Follow up via outbound calls and emails according to standards
Accommodate special requests and resolve complaints using sound judgment and critical decision-making skills
Resolve inquiries about marketing programs, product, price, and order status within established procedures
Maintain understanding of processes, procedures, and support systems
Document and communicate each interaction effectively across the team
Collaborate with team members to achieve mutual and independent goals
Qualification
Required
High school diploma
Basic job-related knowledge and understanding of department goals/strategies
Strong competence in customer service platforms and systems
Excellent multi-tasking and customer interaction skills
Adaptability to process and procedure changes
Excellent written and verbal communication
Strong interpersonal skills for collaborative team environments
Proficiency in Microsoft Office, call center, and custom software programs
Initiative & Resilience: Takes ownership and adapts to challenges
Prioritization & Organization: Strong time management, handles multiple tasks effectively
Problem-Solving & Critical Thinking: Develops solutions and makes sound decisions
Technical Aptitude: Comfortable learning new technologies
Customer Service Orientation: Committed to exceptional service
Innovation & Agility: Open to change, able to pivot quickly
Attention to Detail: Ensures accuracy and quality
Self-Starter: Proactive in driving results and collaborating
Research Skills: Gathers and analyzes information for decisions
Customer Experience Focus
Ability to comprehend complex and technical information
Preferred
Bachelor's degree from an accredited institution
Animal/veterinary experience
Salesforce/SAP proficiency
Benefits
Retention Bonus: $250 @ 45 days (upon successful completion of new hire training) and $250 @ 90 days (USD)
Company
Planet Pharma
Planet Pharma is a pharmaceuticals company.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cynthia Lewis
Senior Executive Recruiter, Life Sciences - PPG Advisory Partners
Emma Morris
President, PPG Advisory Partners
Company data provided by crunchbase