AHEAD · 1 day ago
Maintenance Renewal Specialist - Cisco
United States
Full-time
Remote
Mid Level
3+ years expAHEAD builds platforms for digital business and helps enterprises deliver on the promise of digital transformation. The Maintenance Renewal Specialist is responsible for assisting Client Operations Specialists and Client Directors in requesting and pricing maintenance renewals, particularly with knowledge of the Cisco SMARTnet renewal process.
Cloud ComputingInformation TechnologySoftwareStaffing AgencyVirtualization
Responsibilities
Can easily create and validate quotes in CCW-R, work in PXP, open cases in CS Hub, and has an in-depth understanding of the Cisco SMARTnet renewal process
Comfortable quoting complex renewals and leveraging industry knowledge to maximize margin when in a competitive situation
Manage transaction lifecycle from quote to cash – identify account requests and coordinate/ manage internal support team resources to ensure customer satisfaction
Work independently with maintenance vendors to address questions/issues and provide timely solutions; engage with internal/external support team on resolution
Assist in structuring deals with Account Managers. Prepare customer pricing and proposals for maintenance renewals using the parameters set by assigned Account Managers
Work to develop vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests
Provide ‘value-add’ services to maintenance customers as requested (SN# swap, site/address change, maintenance schedules, contract summary reports.)
Receive, track, and import renewal data into renewal database
Error check completed renewals
Proactively quote upcoming renewals and provide accurate visibility into current quarters renewal opportunities
Qualification
Required
Bachelor's degree is preferred or equivalent experience
3-5 years of Maintenance Support preferred – in the Technology Industry is preferred
Ability to understand/analyze client needs and link them to company offerings
Independent self-starter, effective team player with creative problem solving skills to help the organization achieve its earnings objectives
History of working in a high volume, fast-paced sales environment required
Strong verbal and written communication skills; ability to articulate needs and also understands Cisco's acronyms
Ability to instantly build rapport
Strong interpersonal skills to effectively interact with all levels of internal and external clients
Organizational skills
Time management ability
Adaptable/Ability to react to situations
Ability to work independently on projects with minimal supervision
Work effectively and efficiently under pressure
Understands general business principles
Strong mathematical aptitude and the ability to work with and easily calculate margin percentages using cost+, list-, and flat GPM% models
Outstanding multitasking skills
Desire to learn and understand the business process from beginning to end
Strong work ethic with respect for work/life balance and positive work environment
Good people skills and strong backbone to stand firm in sales-centric environment
Positive can do attitude
Preferred
Experience with Salesforce or other CRM
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Company
AHEAD
AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.
1001-5000 employees
H1B Sponsorship
AHEAD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (22)
2022 (20)
2021 (18)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$97.72M2024-05-06Series Unknown· $5.7M
2024-02-15Series Unknown· $43.6M
2023-11-02Series Unknown· $5.77M
Leadership Team
Daniel Adamany
Founder and CEO
S
Stephen Ayoub
Co-Founder and President
Recent News
2025-11-19
Company data provided by crunchbase