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Empassion Health · 1 day ago

LPN/LVN Care Coordinator - Fully Remote

United States

Full-time

Remote

Mid Level

$45K/yr - $50K/yr

3+ years exp

Empassion is an impactful startup in health care focused on improving the experience and lowering costs for seniors at end of life. They are hiring a Care Coordinator/LPN to manage day-to-day functions in their palliative care program, interfacing with patients, providers, and families, while ensuring high-quality care is delivered.

Elder CareHealth CareMedical

Responsibilities

Help the patient understand the value of palliative care

Ensure you spend time connecting to the patients in need of the program to the palliative care providers

Answer questions that patients have about palliative care or the program more broadly

Confirm patient encounters are documented and triage of patient needs has taken place

Review follow up with patients to ensure they are receiving high-quality care from Empassion’s network of providers

Review and close cases that are completed daily

Assist your supervisor by balancing your time between clinical triage and patient calls

Qualification

LPN experienceClinical note managementCustomer service experienceCommunication skillsDetail-orientedMultitasking skillsTechnology proficiencySpanish-speakingStrategic thinking

Required

Minimum 3+ years as an LPN

Minimum 3+ years of reading and updating clinical notes

Minimum of 1+ years of relevant work experience in a customer service call center

Able to receive calls from patients, caregivers, and providers

Bring with you strategic thinking to get the job done

Enthusiastic about providing an outstanding experience for Empassion Health's patients and their caregivers

Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients, by insisting on the highest standards from the Care Coordinators

Strong communication and written skills

Detailed oriented

Comfortable working with technology and in a dynamic, startup environment

Secure Wi-Fi connectivity