Hotel Equities · 1 week ago
Host/Hostess- The Vanguard Hotel, Ann Arbor, MI
Ann Arbor, MI
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrHotel Equities is a multi-award-winning hotel development and hospitality management company seeking a Host/Hostess for The Vanguard Hotel in Ann Arbor, MI. The role involves being the first point of contact for guests, managing guest flow, ensuring timely seating, and enhancing guest satisfaction through excellent interpersonal skills and operational management.
Hospitality
Responsibilities
Greet guests warmly upon arrival and manage the reservation and waitlist system efficiently
Escort guests to their tables while providing menus and informing them about daily specials or promotions
Maintain clear communication with servers and kitchen staff to ensure smooth seating arrangements and timely service
Monitor dining room capacity and manage guest flow to minimize wait times and maximize seating efficiency
Handle guest inquiries and resolve any seating-related issues promptly and professionally
Maintain cleanliness and organization of the host/hostess station and entrance area
Assist with opening and closing duties as required, including setting up the dining area and preparing for service
Qualification
Required
High school diploma or equivalent
Previous experience in a customer service or hospitality role, preferably in a restaurant or hotel setting
Ability to stand and walk for extended periods during shifts
Strong communication and interpersonal skills
Basic proficiency with reservation and seating management systems
Preferred
Experience working in a high-volume restaurant or hotel environment
Familiarity with point-of-sale (POS) systems and reservation software such as OpenTable or similar
Bilingual abilities to assist a diverse guest population
Certification in hospitality or customer service training programs
Demonstrated ability to handle difficult situations with professionalism and tact
Benefits
Team Driven and Values Based Culture
Same day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k) with company match
Employee assistance program
Employee discount
Referral program
Company
Hotel Equities
Hotel Equities is one of the top hotel development and management companies.
Founded in 1989
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$500MKey Investors
Virtua Partners
2025-05-01Acquired
2018-09-12Private Equity· $500M
Leadership Team
Frederick Cerrone
Founder and Chairman
Recent News
Seattle TechFlash
2025-06-07
2025-05-07
2025-05-07
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