Housecall Pro · 1 day ago
Associate, Account Management
United States
Full-time
Remote
Entry Level
$27.33/hr - $32.15/hr
2+ years expHousecall Pro is a company dedicated to supporting home service professionals by providing them with tools to streamline their operations. As an Associate in Account Management, you will oversee relationships with key accounts, ensuring their success and driving account expansion through tailored solutions and proactive engagement.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Establish, manage, and nurture relationships with Pros to drive engagement and satisfaction
Serve as the primary point of contact for our Pros, ensuring clear communication and alignment on goals
Support contract renewal efforts by proactively addressing concerns and reinforcing the value of our partnership
Identify and execute opportunities to grow accounts through upselling and cross-selling add-on products
Provide ongoing support to Pros, ensuring a seamless experience with our solutions
Analyze account performance and recommend strategies to optimize success and retention
Manage and organize standard operating procedures (SOPs) specific to each account to ensure consistency and efficiency
Conduct regular check-ins and business reviews where you will consult with Pros to assess needs and present solutions aligned with the goals of their business
Translate insights learned from the sales and onboarding processes into our account management playbook to refine strategies and improve execution
Collaborate with Sales, Customer Success, Marketing, and Product teams to deliver a seamless customer experience
Meet and exceed key performance indicators (KPIs) related to renewals, expansion revenue, customer satisfaction (NPS/CSAT), and churn reduction
Qualification
Required
2+ years of experience in account management, sales, or customer success
Strong ability to build and maintain client relationships, particularly in a B2B environment
Proficiency in CRM tools and data analysis for tracking account performance (i.e. Salesforce)
Proven track record of managing mid-market accounts ($20K-$200K ARR range) with a focus on retention, expansion, and customer engagement
Strong consultative sales and negotiation skills with a data-driven approach
Thrives in an early stage role - provides feedback and input on process to evolve the role
Preferred
Strong communication and interpersonal skills to engage effectively with midsize Pros
Self-motivated and results-driven mindset with a focus on achieving growth targets
Excellent problem-solving abilities and ability to think strategically about account success
Ability to manage multiple accounts simultaneously with attention to detail and organization
A proactive approach to identifying opportunities for improvement and expansion
Leveraging a high EQ to be able to focus on building deep relationships with Pros
Benefits
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase