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Santa Ana Star Casino Hotel · 8 hours ago

IT HELP DESK TECHNICIAN

Santa Ana Pueblo, NM, US

Full-time

Onsite

Entry Level

2+ years exp

Santa Ana Star Casino Hotel is seeking an IT Help Desk Technician to provide frontline support for desktop systems and enterprise applications. The role involves preventive and corrective maintenance, technical training for end users, and assisting systems administrators.

CasinoEventsGamingHotel

Responsibilities

Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices

Assists Systems Administrators in administration and support of enterprise applications

Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components

Provides technical training for end users regarding computer and application use and procedures

Prepares and maintains technical records and documentation in conformance to department standards

Performs other duties as assigned

Other duties as assigned

Qualification

Helpdesk experienceInformation technology degreeCustomer serviceTechnical trainingSmartphone proficiencyProblem-solvingOrganizational skillsCommunication skillsTeam player

Required

Preference is given to qualified Santa Ana Tribal Members

Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required

A smartphone capable of running company applications and communication systems is required

All employees must proficiently use smartphones for company applications, email, and text

Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license

Strong organizational skills

Proven ability to provide outstanding customer service

Must have excellent problem-solving abilities

Must be a detail-oriented, organized individual with the ability to multitask

Must be able to work in a fast-paced environment

Must be able to deal with stressful situations in a professional manner

Must be a Team Player

Display strong verbal and written communication skills

Proven ability to handle conflict situations

While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear

Lifting and transporting moderately heavy objects, such as computers and peripherals

Sitting or standing for extended periods of time

Must be able to work various hours including weekends and holidays

Must present self in a well-groomed, professional appearance

The employee must be able to lift to 25 pounds

Must be able to work at a fast pace

Must be able to handle stress effectively

Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents

Physical ability to safely perform the essential job functions of the position