Client Service Specialist III - Card Operations Team jobs in United States
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First Citizens Bank · 23 hours ago

Client Service Specialist III - Card Operations Team

positionSalt Lake City, UT
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date1+ years exp

First Citizens Bank is a financial institution looking for a Client Service Specialist III for their Card Operations Team. This role involves acting as the primary contact for servicing commercial debit and credit card client requests, ensuring adherence to regulations and delivering accurate resolutions.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Provides client support for onboarding or servicing activities received through various channels to inquiries that may be routine to complex; assistance with bank products; and/or technical support
Utilizes product, system, or process familiarity to resolve problems and handle customer requests/escalations independently
May address problems not guided by precedent
Solution generation may result in the recommendation of additional action and/or bank products or programs being implemented
Ensures adherence to all regulations, procedures, policies, and job-aids
Generates alternatives and recommends solutions to improve processes
Generates resolutions for issues not guided by precedent
Conducts training of clients on on-line systems and/or assists in the training of new CSS hires
Supports the Document Management process through creation and maintenance of job-aids/procedures
Participates or may lead meetings; other duties, or special projects as assigned by management
May support some leadership activities

Qualification

Credit card experienceExcel skillsBanking/Financial Services experienceCustomer Service experienceMultitaskingDetail orientedCommunication skills

Required

Bachelor's Degree and 1 years of experience in Banking/Financial Services, Customer Service or Operations Support OR High School Diploma or GED and 5 years of experience in Banking/Financial Services, Customer Service or Operations Support

Preferred

Credit card experience
Intermediate Excel skills to include pivot tables and v-look ups
Ability to build relationships across all levels of the organization
Must be detail oriented, able to multitask and function in a fast-paced environment with minimal oversight
Ability to manage high volume and production
Must have excellent verbal, written, and interpersonal communication skills

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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