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Blackhawk Community Credit Union · 17 hours ago

Teller

Janesville, WI, US

Full-time

Onsite

New Grad, Entry Level

$20.44/hr - $20.44/hr

Blackhawk Community Credit Union is seeking a Teller to welcome members and provide helpful service that promotes financial education. The role involves processing transactions, maintaining knowledge of products, and ensuring member satisfaction.

Credit CardsFinancial Services

Comp. & Benefits

Responsibilities

Welcomes members into the branch and provides friendly, helpful service that promotes financial education while using expert knowledge in deposit and convenient services products to process a variety of financial inquiries accurately and efficiently, account openings, service requests, and transactions

Secures credit union assets, balances transactions, and completes necessary reports

Provides friendly, helpful service that promotes financial discipline through:

Preparing for daily interactions with a professional image and an organized workstation

Maintaining knowledge of BHCCU products and processes

Proactively greeting members with a smile, handshake, introductions, and full attention

Taking responsibility for waiting members

Understanding the member’s objectives by asking appropriate questions and listening to the member’s responses

Recommending the best solution or guiding the member to the appropriate staff to accomplish the member’s needs and strengthen their financial well-being

Processing transactions accurately and efficiently

Following up with the member to ensure satisfaction and to provide encouragement

Utilizes expert knowledge in deposit and convenient services products to process routine consumer and business financial inquiries, transactions, and service requests including deposits, withdrawals, transfers, and purchase of negotiable instruments

Utilizes basic knowledge to identify member needs with loans and investment services and seamlessly refers members to appropriate staff

Fulfills member service requests including account maintenance, research, reconciliation, and correction

Secures the credit union’s assets by handling cash and negotiable instruments in a consistent manner, properly identifying members, keeping member information confidential, balancing at the end of each business day, and completing necessary reports that summarize daily activities

Maintains up to date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position

Follow processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including:

CIP (Customer Identification Program)

CTRs (Currency Transaction Reports)

SARs (Suspicious Activity Report)

OFAC (Office of Foreign Assets Control)

Monetary Instruments

Supports the vision of the Board of Directors and President/CEO by working cooperatively and cohesively on service and operational matters with the Branch Manager, the management teams and fellow employees

Performs other duties as assigned, including filling in for other departments as member demand necessitates

Qualification

Cash handlingCustomer serviceFinancial educationBasic math skillsProfessional imageMultitaskingJudgmentInterpersonal skillsVerbal communicationWritten communication