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360 Privacy · 5 hours ago

Client Success Manager

Nashville, TN

Full-time

Hybrid

Entry Level

1+ years exp

360 Privacy is a company focused on delivering high-quality client experiences. The Client Success Manager will support Account Managers by ensuring timely responses to client requests, maintaining service continuity, and facilitating communication to enhance client satisfaction.

Identity ManagementRisk ManagementSecuritySoftware

Responsibilities

Help Account Managers by ensuring timely responses and follow-through on client requests and issues

Support account teams by managing inbound client needs and helping maintain service continuity

Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts

Assist with client communications including updates, follow-ups, and documentation

Ensure clients feel informed and supported

Surface client feedback, risks, and trends to Account Managers and Senior Account Managers

Help escalate issues appropriately and track resolution through completion

Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery

Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems

Provide insights and support reporting needs for account planning and reviews

Qualification

Client Success ManagementCommunication SkillsCRM Tools ExperienceOrganizational SkillsInterest in PrivacyRelationship BuildingAttention to DetailRemote Collaboration