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Ascend Vision Partners · 1 day ago

Patient Support Agent

McAllen, Texas

Full-time

Onsite

New Grad, Entry Level

Ascend Vision Partners is committed to delivering personalized eye care of the highest quality. The Patient Support Agent position focuses on providing a welcoming environment to patients and providers by scheduling appointments and offering operational support in a call center setting.

Business DevelopmentDeveloper ToolsMedicalMedical Device

Responsibilities

Communicates in a cordial, professional manner with patients via phone

Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider

Logs all patient communication within patient chart during or after patient call

Fills patient cancellation slots efficiently in keeping schedules booked for the providers

Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients’ experience

Updates computer referring physician data base, as needed

Works with online scheduling system and EHR

Verifies patient data and insurance to ensure it is updated for accurate billings

Responds to patient concerns or refers to leadership as needed