Sentry · 1 week ago
Policy Operations Service Representative
Nashville, TN
Full-time
Hybrid
New Grad, Entry Level
0+ years expSentry is one of the largest and financially strongest mutual insurance companies in the United States. The Policy Operations Service Representative will provide new business, underwriting assistance, billing, or policy services for personal lines, commercial or life insurance or brokerage products.
Insurance
Responsibilities
Review applications for completeness and coverage to determine if they are within eligibility guidelines
Contact insurance agents by phone, email, and mail to request necessary information
Suggest ways to streamline procedures and processes to improve production efficiency and quality of work
Review requests for renewal, cancellation, endorsements, and policies for renewal consideration
Make independent decisions regarding cancellation or non-renewal of risks in accordance with company policy and procedure and in compliance with specific statutory regulations
Research inquiries from customers or agents, as well as generating letters corresponding policy documents as needed
Qualification
Required
High school diploma or equivalent experience required
Very good written and verbal communication skills to handle service needs of producers and customers
Working knowledge of PC software applications
Ability to prioritize work and maintain appropriate service standards
Working knowledge of telecommunication systems and call center software
Preferred
Minimum 6 months of clerical, auto customer service, or underwriting experience preferred
Knowledge of Personal Lines operations and business systems beneficial
Benefits
Flexibility through a scheduled Hybrid work model
In-office workspace and materials for your home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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