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BetterHelp · 22 hours ago

Enrollment Lead

United States

Full-time

Remote

Mid, Senior Level

$55K/yr - $75K/yr

3+ years exp

BetterHelp is the world’s largest online therapy service, dedicated to making mental health care accessible. The Enrollment Lead will oversee payer enrollment activities for providers, ensuring compliance and timely execution while leading a team and collaborating with stakeholders.

Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness

Responsibilities

Lead end-to-end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans

Ensure accurate and timely submission of initial enrollments, re-credentialing, and demographic updates

Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs

Serve as an escalation point for complex or stalled enrollment cases

Provide day-to-day guidance, training, and support to enrollment specialists and/or contractors

Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements

Develop and maintain standardized workflows, checklists, and best practices

Support onboarding and ongoing performance management of enrollment contractors

Act as a primary point of contact with payer enrollment departments and credentialing vendors

Build and maintain strong payer relationships to resolve issues and improve turnaround times

Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals

Track and report enrollment metrics, volumes, turnaround times, and approval rates

Identify process gaps and recommend operational improvements to increase efficiency and scalability

Support audits, delegated credentialing requirements, and payer inquiries as needed

Qualification

Provider credentialingPayer enrollmentBehavioral health experienceCAQH knowledgeMedicare enrollmentMedicaid enrollmentTeam leadershipNCQA familiarityRevenue cycle partnershipBachelor's degreeOrganizational skillsProblem-solving skillsCommunication skills