Jhpiego · 1 day ago
IT Assistant
Monrovia, MD
Full-time
Onsite
Entry Level
2+ years expJhpiego is a global leader in health and development, and they are seeking an IT Assistant to provide day-to-day technical support to staff in the Liberia Office. This role involves troubleshooting IT issues, managing hardware repairs, and ensuring the efficient operation of IT systems.
AssociationEducationHealth CareNon ProfitTraining
Responsibilities
Provide first- and second-line support for laptops, desktops, printers, scanners, mobile devices, and peripherals
Troubleshoot and resolve issues with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and commonly used applications
Manage support requests via ticketing logs, ensuring timely resolution and clear documentation
Set up new users (accounts, profiles, email, device configuration) and assist with onboarding/offboarding
Diagnose and repair computers (hardware components, RAM/SSD replacement, OS imaging/reinstall, BIOS configuration)
Diagnose and repair printers (paper feed, rollers/fusers, network printing, driver issues; coordinate parts replacement)
Perform routine preventative maintenance and cleaning for IT equipment; maintain spare parts inventory
Escalate complex repairs to certified service centers and manage warranty claims
Monitor and support local network health: switches, access points, cabling, patch panels, IP addressing, and Wi‑Fi
Assist with internet/ISP issues, router/firewall configurations under guidance from Regional/Global IT
Support VPN access and remote connectivity for staff and field teams
Enforce endpoint security: antivirus/EDR, encryption, OS updates/patching, and secure configurations per Jhpiego/JHU standards
Support regular backups and recovery testing for user data and shared resources
Report security incidents promptly and assist with remediation
Maintain accurate IT asset inventory (serials, status, custodian assignment, warranty, lifecycle)
Tag and track equipment, manage check-in/out for field deployments
Ensure compliance with Jhpiego/JHU policies, donor requirements, and local regulations (e-waste disposal, licensing)
Prepare technical specifications for IT procurement (devices, printers, accessories, consumables)
Liaise with vendors/service providers; track SLAs and delivery timelines; verify work completion
Maintain stock of essential IT supplies (toner/cartridges, cables, adapters, spares)
Develop simple user guides and provide basic digital literacy training (email best practices, Teams, OneDrive, file management, safe computing)
Keep updated documentation: network map, equipment list, configuration notes, troubleshooting guides
Support small office projects (meeting room setup, projector/VC equipment, power management/UPS)
Provide on-site or remote support to field offices or activity locations; prepare travel kits and pre-configured equipment
Ensure equipment is functional for trainings, workshops, and program activities
Qualification
Required
Diploma or bachelor's degree in information technology, Computer Science, Electronics, or related field
2–3+ years hands-on IT support experience in an NGO, public sector, or corporate environment
Proven experience with computer and printer repair (diagnostics, parts replacement, maintenance)
Experience supporting Windows 11, Microsoft 365, and basic network troubleshooting
Hardware diagnostics, imaging tools, and OS deployment; device drivers and firmware updates
Network fundamentals: TCP/IP, DHCP/DNS, VLAN basics, Wi‑Fi setup; small office router/switch configuration under guidance
Printer setup/maintenance: drivers, network printing, consumables, error resolution
Security hygiene: antivirus/EDR, patching, encryption, backup tools
Familiarity with helpdesk/ticketing systems and asset management
Strong customer service orientation; clear communication in English
Organized, proactive, and able to prioritize multiple requests
Integrity, confidentiality, and alignment with Jhpiego's safeguarding and compliance standards
Ability to lift/move IT equipment (up to ~20 kg) and perform repairs safely
Willingness to travel domestically to field sites when required
Preferred
CompTIA A+ (hardware/service), CompTIA Network+, Microsoft (MTA/MD-100/MD-101), ITIL Foundation (nice-to-have)
Company
Jhpiego
Jhpiego is dedicated to improving the health of women and families in developing countries.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.2MKey Investors
Patrick J. McGovern Foundation
2023-12-20Grant· $1.2M
Leadership Team
Joe Judd
Chief Operating Officer
Glenn Strachan
Chief Information and Technology Officer, VP
Recent News
2025-09-04
Daily Pakistan English News
2025-09-04
EIN Presswire
2025-08-08
Company data provided by crunchbase