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Allstate · 9 hours ago

Liability Determination Adjuster - Remote

United States

Full-time

Remote

New Grad, Entry Level

$22.84/hr - $26.45/hr

Allstate is a leading insurance company dedicated to protecting families and their belongings. The Liability Claims Adjuster role involves guiding customers through the claims process after accidents, communicating with various parties, and ensuring fair outcomes through investigation and negotiation.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Show empathy and support in every interaction. You’ll live our Claims Culture—caring, empowering, and restoring—by being clear, compassionate, and committed throughout each claim

Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed

Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish

Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situations

Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward

Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims system

Qualification

Adjuster LicenseCustomer ServiceNegotiationInsurance KnowledgeCritical ThinkingProblem SolvingTime ManagementCommunication SkillsInterpersonal Skills

Required

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

All required licenses must be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

A dedicated workspace in your residence that is private and free from distractions

A minimum internet bandwidth of 50 MB down/5 MB up

Appropriate work surface and seating