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Carnegie Mellon University · 1 day ago

Recruiting & Student Services Specialist - Online Education Unit - Office of the Provost

Pittsburgh, PA

Full-time

Hybrid

Mid Level

3+ years exp

Carnegie Mellon University is seeking a Recruiting & Student Services Specialist for their Online Education Unit, which focuses on launching and delivering online graduate degree programs. The role involves managing prospective student pipelines, ensuring effective communication, and meeting enrollment metrics while representing the university's brand.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Serve as a primary point of contact for prospective students, delivering clear, timely, and accurate information about CMU’s online graduate certificate programs

Build and maintain productive relationships with applicants by understanding individual goals, responding appropriately to inquiries, and providing guidance that supports informed decision-making

Effectively communicate program value, admissions requirements, and next steps through email, phone, and virtual engagement with clarity and accuracy

Produce clear, accurate, and well-structured written communications that are free of errors, consistent with program policies, and tailored to applicant needs

Represents Carnegie Mellon University in a manner that reflects its brand, academic rigor and values

Understand and communicate knowledgeably about the entire portfolio of programs

Maintain a working knowledge of key features, curriculum, and admission requirements to guide prospective students toward the program that best aligns with their goals and background

Be the subject matter expert with mastery of the items above and be prepared to present this information to prospective students and other stakeholders

Consistently meets or exceeds enrollment metrics for assigned programs including application, enrollment and matriculation rates, as well as total matriculation

Maintains a strong command on inquiry and application status - knows who is in their pipeline and where they are in the process at any given time

Ensures clear and current visibility of lead status using our CRM (Slate)

Proactively takes action to move inquiries through the funnel through both standard and customized communication, determining the cadence, method and messaging

Applies sound judgement to balance persistence and volume to align with the CMU brand

Manage the application process including the timely review of application materials and applicant follow up to ensure the file is ready for faculty consideration

Support the delivery of recruiting and onboarding events for assigned programs. Conduct webinars and collaborate with the academic unit for content and alignment

Provide student services activities including proactively communicating relevant information and responding to student questions in a timely manner

Identify potential areas of concern that might preclude continued matriculation

Qualification

CRM (Slate)Enrollment ManagementCommunication SkillsStudent ServicesEvent SupportOrganizational SkillsCritical ThinkingProblem SolvingRelationship BuildingAdaptability