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RR Donnelley · 2 days ago

Packaging Technical Services Specialist

Warrenville, IL

Full-time

Hybrid

Senior Level

5+ years exp

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The Technical Service Specialist provides on-site and remote support for RRD production operations and clients within the Packaging Platform, ensuring optimal performance of production equipment and assisting in troubleshooting production issues.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Collaborate with R&D and sales teams to support new product introductions and resolve client concerns

Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue

Advise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc...)

Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client

Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel

Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions

Maintain detailed records of service calls, technical reports, and customer communications

Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions

Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues

Assists in the development of procedures and techniques for reducing process variation

Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met

Identify cost-saving opportunities related to materials, design, labor, and efficiency

Qualification

Mechanical EngineeringTechnical Support ExperienceCGMPsISOPackaging Equipment OperationMicrosoft Office SuiteMulti-tasking AbilityCommunication Skills

Required

4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field

5+ years Hands-on experience in a technical support role within the folding carton or packaging industry

Mechanical skills/experience setting up equipment, running troubleshooting trials

Advanced training or experience in cGMPs, and ISO

Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue

Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required

Excellent written and verbal communication skills

Preferred

Experience operating packaging equipment is preferred

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)