Cribl · 23 hours ago
Technical Project Manager, Professional Services
United States
Full-time
Remote
Mid, Senior Level
$114K/yr - $191K/yr
4+ years expCribl is a remote-first company focused on unlocking the value of observability data for its customers. The Technical Project Manager will lead service engagements, manage timelines and resources, and ensure delivery milestones are met while collaborating with various teams to enhance customer outcomes.
Big DataInformation TechnologyReal TimeSoftware
Responsibilities
Act as the single-threaded owner for delivery success, proactively identifying risks, driving decisions, and taking corrective action to keep engagements on track
Build and maintain delivery plans, schedules, milestones, and project artifacts for complex, technical customer environments, including data ingestion pipelines, distributed systems, and cloud-based architectures
Proactively surface and resolve delivery risks, including pushing back on scope, timelines, or resourcing assumptions when necessary to protect customer outcomes and engagement health
Partner with consultants, partner consultants and architects by coordinating activities, clearing blockers, and ensuring project momentum across multiple concurrent customer engagements
Drive structured kickoff-to-close delivery flow, including documentation, success tracking, and retrospective while ensuring delivery aligns with Statement of Work (SOW) scope, timelines, and utilization expectations
Lead internal Professional Services initiatives that improve scale, repeatability, and operational efficiency
Support creation of new templates, playbooks, runbooks, onboarding kits, and enablement assets
Collaborate cross-functionally with Product, Engineering, Support, Sales, Customer Success, and Marketing to streamline customer outcomes
Contribute to knowledge-sharing programs such as internal enablement, documentation, resource libraries, and PS tooling
Qualification
Required
Minimum 4–6 years of experience leading customer-facing technical project delivery in a SaaS, cloud, or enterprise software Professional Services environment
Strong understanding of cloud or enterprise software environments including the ability to discuss distributed data pipelines, ingestion architectures, scaling considerations, and common failure modes — even if not deploying hands-on
Proven experience managing multiple concurrent technical projects or customer-facing engagements typically 5–10 concurrent engagements with varying scopes and stakeholders
Skilled in planning, scheduling, risk tracking, communication, and stakeholder management
Familiar with Agile or hybrid PM methodologies and delivery frameworks
Proficient with project management & collaboration tools (Kantata/Mavenlink, Jira, Confluence, Smartsheet, etc.)
Comfortable producing clear written delivery artifacts such as customer status updates, risk registers, and executive-ready summaries in a remote-first environment
Passion for delivering exceptional customer experiences and driving projects to successful outcomes
Preferred
Experience in Professional Services or customer delivery organizations
Exposure to SIEM/observability/log analytics (Splunk, Elastic, Sentinel, Exabeam, DataDog, etc.)
Background in data pipelines, security, cloud, or large-scale infrastructure environments
Experience with service offerings, SOW execution, or delivery reporting metrics
Ability to travel occasionally for key customer or team events
Benefits
Health
Dental
Vision
Short-term disability
Life insurance
Paid holidays
Paid time off
A fertility treatment benefit
401(k)
Equity
Eligibility for a discretionary company-wide bonus
Company
Cribl
Cribl is a software company that designs a unified data management platform for exploring, collecting, processing, and accessing data.
501-1000 employees
H1B Sponsorship
Cribl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (4)
2023 (6)
2022 (12)
Funding
Current Stage
Late StageTotal Funding
$721.21MKey Investors
Google VenturesTiger Global ManagementSequoia Capital
2025-06-19Secondary Market
2024-08-27Series E· $200M
2024-08-27Secondary Market· $119M
Leadership Team
Dritan Bitincka
Co-Founder & Products
Ledion Bitincka
Co-Founder & CTO
Recent News
2025-12-04
Greylock
2025-12-02
Company data provided by crunchbase