ServiceNow · 4 days ago
Staff Outbound Product Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$147K/yr - $258K/yr
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Staff Outbound Product Manager to shape product direction and empower internal teams. The role involves collaborating with early adopters to drive AI adoption and crafting enablement experiences that enhance customer lifecycle management.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Turn customer insights into action by shaping how internal teams and Partner implementers unlock AI capabilities and deploy best practices
Arm scale teams with the insights and materials they need to win, then amplify our product suite through high-impact enablement events
Translate what customers need into product development that hits the mark every time
Stay ahead of trends, leverage cutting-edge tools, and drive product strategies that boost usability and eliminate adoption barriers
Curate and orchestrate executive communications, trend analytics, and presentation material for on-demand access to key material and deliverable timelines
Qualification
Required
8+ years as a Product Manager, Program Manager, Product Owner, Consultant, or Analyst at a software product company
Expertise in ITSM/HRSD/CSM/GBS, with the agility to rapidly absorb new technical concepts
Solid grasp of AI fundamentals, with hands-on knowledge of GenAI and LLMs
You thrive in collaboration, craft executive-ready communications, and orchestrate project plans that deliver
You understand the customer journey landscape, the tools that shape it, and what it takes to build an AI-first culture
You balance ambition with reality, weighing technical feasibility against strategic impact to make decisions that move the needle
Equally comfortable commanding a room of hundreds or connecting one-on-one with customers
You think strategically, adapt quickly, and communicate with clarity and impact
You don't just work well with others, you thrive in highly collaborative environments
Preferred
MBA or Master's degree is a plus
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase