Volunteers of America National Services (VOANS) · 1 day ago
Front Desk 3PM-11PM MON-FRI
Toledo, OH
Full-time
Onsite
New Grad, Entry Level
$13/hr - $15/hrVolunteers of America National Services is seeking a Front Desk professional at Chestnull Hill in Toledo, Ohio. This role is responsible for ensuring the safety and security of the building and its residents, controlling access to the facility, maintaining the daily schedule, and providing continuous monitoring of the premises.
Non-profit Organization Management
Responsibilities
Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media
Answer incoming customer phones call and take appropriate action for each call
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Committed to customer satisfaction and have the ability to make quick and accurate decisions
Input data into the Company computer platform to keep each customer record updated
Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules
Be alert at all times and log in any occurrences during shift
Follow all procedures in desk manual
Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book
Responsible for desk coverage until replacement arrives
Attend all required meetings
Must be able to communicate effectively with residents and staff members
Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff
Promote the program grievance procedure as a preferred response to problems
Strategize with co-workers on how to most effectively respond to clients
Provide backup assistance and support to staff when dealing with an emotionally charged situation
Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift
Perform other duties as assigned
Qualification
Required
High School Degree or GED
Valid driver's license and insurability under agency insurance policy
Adult CPR and standard first aide certificates
Pass background screening (drug, employment history and criminal)
Preferred
Experience in answering the phone and taking messages
Possess strong written, verbal and interpersonal communication skills, organizational skills
Work well in a team context
Ability to appropriately handle confidential and sensitive information
Having or showing an attendance record well above average
Excellent customer service, multi-task and detail oriented, and the ability to follow direction and all procedures in front desk manual
Knowledgeable of emergency evacuation procedures and crisis communication plan
Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations as well as people with HIV/AIDS
Ability to communicate effectively both orally and in writing
Ability to remain calm and productive in crisis and confrontational situations
Basic math and analytic skills
Understanding of homeless and disabled individuals and their specific needs
Benefits
Medical, Dental and Vision insurance
Health Savings Account (HSA)
Flexible Saving Account (FSA)
403(b) - with discretionary contribution
Paid Vacation/Sick Time
Employee Referral Program
Scholarships
Employee Assistance Program (EAP)
Wellness program
Life insurance (with an option to purchase additional)
Short term disability
Loan program
Ministry Program
NetSpend – Get paid early: Tap into 50% of your earnings before payday
Company
Volunteers of America National Services (VOANS)
Volunteers of America National Services serves at the Housing and Healthcare affiliate of the Volunteers of America parent organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Nisivoccia
Executive Vice President and Chief Operating Officer
Lindsey O'Connell
Talent Acquisition Partner
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