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Orion Financial · 22 hours ago

Member Service Representative I

Memphis, TN

Full-time

Hybrid

Entry Level

2+ years exp

Orion Financial is a credit union that provides a range of financial services. They are seeking a Member Service Representative I to deliver excellent member service by resolving issues and providing information on member accounts through phone channels.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Consistently provide excellent member service within a multi-channel environment

Answer both general and specific service-related information concerning credit union products and services

Handle member issues and complaints, collaborating on solutions with contact center supervisor or team lead when appropriate

Handle various transaction requests from members including but not limited to, shares to loan payments, share withdrawals, check orders, share certificates, line of credit advances, payroll deduction, direct deposit, credit card and ATM cards

Assist members with online and mobile banking related inquiries including online banking access, password reset, digital channel troubleshooting and bill payment inquires

Ensure fraud prevention processes are followed without exception, with an understanding of when to escalate member issues for various fraud processes (release/deny check holds, mobile deposit approve/deny, excessive transfer requests, etc.)

Stay up to date with comprehensive knowledge on all relevant credit union products and services

Comply with current credit union and contact center policies and procedures, and all regulatory compliance guidelines

Meet or exceed departmental goals and objectives, including service and availability requirements

Other related duties as assigned

Qualification

Member serviceVerbal communicationWritten communicationPC proficiencyCritical thinkingDe-escalation skillsTyping speedBilingual abilityAttention to detailTeam player