Cisco · 22 hours ago
Director, Customer Program Manager
San Jose, CA
Full-time
Onsite
Director/Executive
$230K/yr - $325K/yr
8+ years expCisco is a leader in networking technology, driving innovation for the AI/ML era. The Director, Customer Program Manager will define strategy and execution plans for integrating SiliconOne products in customer environments, manage complex projects, and ensure effective communication between customers and internal teams.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Define the strategy and execution plans for successfully integrating SiliconOne products in customer environments, from evaluation/proof-of-concept to design/development/qualification/validation, to production launch
Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role
Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution
Effectively organize and lead complex technical engineering-to-engineering discussions
Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
Regularly communicate program status and key issues to management
Develop a close working relationship with customer development teams and use creativity to find solutions to their issues
Qualification
Required
BS/MS Engineering or Computer Science (or equivalent experience)
8+ years in a high-tech electronics industry with a focus on program/project management
Experience and therefore deep customer savvy born of running significant and complex HW & software engagement programs, especially with strategic customers with large datacenter deployments
Supreme leadership skills across broad and diverse functional teams
Excellent problem-solving, negotiation and organizational skills
Strong technical background and experience working with customers in a cloud development/deployment and/or OEM environment
Experience leading global projects
Preferred
10 years of experience managing cross-functional team projects
Strong technical savvy, including System, HW and SW qualification and deployment on AI infrastructure in a datacenter Or Cloud
Understanding of complex relationship between the organization and its environment, identifies connections, adopts different perspectives and responds to changing circumstances in a strategic way
Ability to be comfortable with changing specifications or standards, and work through ambiguity
Ability to collaborate across organizational boundaries, imports and exports talent and ideas to achieve a broader organizational goal
Excellent written and verbal communication skills that drive executional impact at scale
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Cisco’s flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-12
2026-01-11
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