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Russell Tobin · 14 hours ago

Mortgage Servicing Specialist

Dallas, TX

Contract

Onsite

Mid Level

$35/hr - $40/hr

3+ years exp

Russell Tobin is seeking a Mortgage Servicing Specialist who will manage client inquiries and escalations related to mortgage servicing. The role involves partnering with internal teams and external vendors to resolve servicing issues and ensure compliance with regulatory standards.

ConsultingHuman ResourcesLegalStaffing Agency

Hiring Manager

Sunidhi Jaiswal

Responsibilities

Manage and resolve client inquiries and escalations within defined service-level agreements (SLAs)

Monitor internal reporting systems to identify, track, and prioritize new inquiries and escalations

Partner with external vendors to ensure timely responses and effective escalation resolution

Assess reported servicing issues for potential client impact and coordinate appropriate internal and external communications

Conduct detailed reviews of mortgage loans, with a focus on early- to late-stage delinquency

Evaluate servicing activity related to escrow, insurance, tax tracking, payment processing, and default management

Ensure servicing practices align with regulatory guidelines and internal policies

Develop, maintain, and analyze dashboards tracking inquiry volume, aging, response times, trends, and SLA performance

Provide actionable insights to management to support servicing oversight and process improvements

Collaborate with internal teams and senior management to coordinate responses, follow-ups, and remediation plans

Provide backup support to other members of the Servicing Oversight team as needed

Support ad hoc projects and servicing oversight initiatives as assigned by management

Qualification

Mortgage servicing experienceClient services experienceMortgage servicing operationsManagement experienceRegulatory requirements knowledgeMortgage servicing platformsDeadline managementOrganizational skillsCommunication skills