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DaySmart · 1 day ago

Associate Customer Support Representative (Beauty)

United States

Full-time

Remote

Entry Level

$20.20/hr - $20.20/hr

1+ years exp

DaySmart is a provider of business management software specializing in scheduling and workflow solutions. The Associate Customer Support Representative will deliver exceptional support to customers via phone, chat, and email, ensuring they can effectively utilize DaySmart Beauty's software.

Information TechnologyPaymentsSmall and Medium BusinessesSoftware

Responsibilities

Provide superior customer service to DaySmart customers via phone, chat, and email

Field trouble-shooting questions with an emphasis on inbound/outbound phone channels, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels

Field general use questions about our software and additional services

Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites

Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software

Participate in daily departmental meetings communicating recent customer’s issues and concerns

Communicate possible software bugs and customer-specific database issues to senior teammates and management

Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)

Ability to be on call on holidays and weekends

Qualification

Technical support experienceCustomer service skillsWindows proficiencyMicrosoft Office SuiteCommunicationAttention to detailProblem-solving skillsAdaptability