RISE Association Management Group · 15 hours ago
Commercial Lines Service Representative (Remote, TX)
United States
Full-time
Remote
Entry Level
1+ years exparcherriskservices is a company specializing in commercial insurance, and they are seeking a Commercial Insurance Customer Service Representative to provide policy servicing and administrative support. The role involves processing Certificates of Insurance, reviewing policy requirements, and maintaining accurate policy records to support Account Managers and Producers.
AssociationCommunitiesFacilities Support ServicesFacility ManagementProperty Management
Responsibilities
Process and issue a high volume of Certificates of Insurance (COIs), including lender, vendor, and contractual requirement requests
Review contractual insurance requirements and ensure certificates are issued accurately and in compliance with policy terms
Read, interpret, and reference E&S commercial insurance policies to confirm coverage, limits, endorsements, and exclusions when issuing COIs
Maintain accuracy when listing additional insureds, waiver of subrogation, primary and non-contributory wording, and other common certificate requests
Assist with servicing commercial accounts across lines including General Liability, Property, Umbrella/Excess, Auto, Workers’ Compensation, and ancillary coverages
Enter, update, and maintain policy and certificate data in the agency management system
Request endorsements, policy changes, audits, and loss runs from carriers as directed
Support renewal preparation by organizing exposure data and policy documentation
Respond to routine client, lender, and property manager inquiries in a timely, professional manner
Review policies and endorsements for accuracy and escalate discrepancies to the Account Manager
File and organize policy documents, correspondence, and certificates in accordance with agency procedures
Follow established workflows, service timelines, and compliance standards
Qualification
Required
High school diploma or equivalent required
Active Texas General Line Property & Casualty insurance license (required)
Prior experience reading and interpreting E&S commercial insurance policies
Demonstrated experience issuing Certificates of Insurance
Basic understanding of commercial insurance terminology and coverage concepts
Ability to accurately interpret policy forms and endorsements, particularly in the E&S market
High attention to detail, especially in COI issuance and policy documentation
Strong written and verbal communication skills
Ability to manage a high-volume, deadline-driven workload
Proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to quickly learn agency management systems and carrier portals
Professional demeanor and commitment to confidentiality and compliance
Preferred
1 year of experience in an insurance agency, brokerage, or related insurance role preferred
Company
RISE Association Management Group
Rise Association Management Group is the leading HOA Management, high rise condominium, and Property Owners Association management firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Delgado
Managing Partner
John Elmore
Managing Partner
Recent News
2025-09-17
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