AGS - American Gaming Systems · 1 week ago
Collections Supervisor
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
3+ years expAGS - American Gaming Systems is seeking a Collections Supervisor to oversee daily collections operations and lead a team of collection specialists. The role focuses on ensuring timely recovery of outstanding customer balances, monitoring portfolio performance, and implementing process improvements to enhance efficiency and compliance standards.
GamblingMachinery ManufacturingManufacturing
Responsibilities
Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
Proactively identify and be able to explain exceptions in collections
Handle escalated customer issues professionally and in accordance with company policy
Ensure accurate documentation of collection efforts in the system
Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues
Identify gaps in processes and implement improvements to enhance efficiency and collections success
Supervise, mentor, and provide regular performance feedback for the team of collections specialists
Monitor workload and adjust assignments to ensure timely follow-up
Monitor team performance using KPIs and prepare regular reporting for management
Prepare journal entries
Assist with quarterly and year-end audits
Assist with Ad Hoc projects as requested
Document and follow relevant internal controls over financial reporting
Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing
Qualification
Required
3–5 years of collections experience, with at least 1–2 years in a supervisory or lead role
Strong knowledge of credit, collections processes, and applicable regulations
Excellent communication and conflict-resolution skills
Strong leadership and team-development abilities
High attention to detail and ability to manage multiple priorities
Analytical mindset with strong reporting and KPI-tracking skills
Fast-paced, deadline-driven office environment
May require occasional extended hours to meet month-end or quarter-end targets
Skilled in Microsoft Office products
High level of interpersonal skills with demonstrated poise, tact, and diplomacy
The ability to work interactively across functional groups
Willingness and ability to be flexible to learn new ways or assist other areas
Preferred
Associate or Bachelor's degree in Business, Finance, or related field
Dynamics Business Central experience a plus
Company
AGS - American Gaming Systems
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player.
501-1000 employees
H1B Sponsorship
AGS - American Gaming Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (7)
2022 (3)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-09Acquired
2018-01-25IPO
Leadership Team
David Lopez
CEO
Sigmund Lee
CTO
Recent News
2026-01-16
Company data provided by crunchbase