Sr. Customer Service Inside Sales Rep jobs in United States
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Motion ยท 18 hours ago

Sr. Customer Service Inside Sales Rep

positionCincinnati, OH
timeFull-time
remoteOnsite
senioritySenior Level

Motion is a company that specializes in customer service and sales. The Senior Customer Service Inside Sales Representative is responsible for responding to customer inquiries, placing orders, and developing relationships with customers while providing guidance to less experienced representatives.

Industrial Automation

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders. May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
May handle customer returns
May be assigned to one customer
Provides coaching, guidance, and direction to less experienced Customer Service Representatives
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
May be responsible for quality and/or safety in the branch
Performs other duties as assigned
Responds to complex customer inquires regarding products, provides quotes, and handles order entry

Qualification

Customer relationship managementOrder processingInventory managementNegotiation skillsCoaching skills

Required

In-depth knowledge of the company's products and services
Ability to respond to customer inquiries and place customer orders
Experience in building customer relationships to drive repeat business
Ability to negotiate sale price and purchase price within certain parameters
Experience in adjusting non-contract customer pricing based on competition
Ability to maintain appropriate inventory levels for customers
Experience in expediting backorders and preparing orders for shipment
Ability to determine the most cost-effective shipping method for customer orders
Experience in handling customer returns
Ability to provide coaching, guidance, and direction to less experienced Customer Service Representatives
Experience in addressing customer needs, including locating items and resolving problems
Ability to respond to complex customer inquiries regarding products, provide quotes, and handle order entry

Benefits

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick
Holiday pay

Company

Motion

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Motion is a Automation Machinery Manufacturing.
dateFounded in 1931
location
Birmingham, Alabama, USA
people-size5001-10000 employees
web-link
https://www.motion.com

Funding

Current Stage
Late Stage

Leadership Team

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Patrick Cummings, CPA, CGMA
Senior Vice President & CFO
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Scott Feldbush
SVP and CIO
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Recent News

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