07.VP of Client Success (Law Firms) | Fully Remote jobs in United States
cer-icon
Apply on Employer Site
company-logo

Stafi ยท 2 months ago

07.VP of Client Success (Law Firms) | Fully Remote

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

Stafi is seeking a strategic, hands-on VP of Client Success to lead and elevate the end-to-end client experience for their law firm partners. This executive role is responsible for ensuring seamless onboarding, long-term client retention, operational excellence, and measurable client outcomes.

Human Resources

Responsibilities

Own and optimize the full client lifecycle, from onboarding through long-term partnership and renewal
Lead structured onboarding processes that ensure fast adoption, clear value realization, and high client satisfaction
Build strong, trusted relationships with law firm leadership and key stakeholders
Analyze client data to identify trends, risks, and opportunities to improve retention and client outcomes
Establish feedback loops and success metrics to continuously improve the client experience
Build, lead, and mentor a high-performing team of client success specialists and managers
Foster a collaborative, accountable, and performance-driven culture
Recruit, train, and develop top talent to support company growth
Develop and implement systems, policies, and procedures to improve operational efficiency and scalability
Partner with executive leadership to define client success strategy and organizational goals
Analyze performance data to drive continuous improvement and growth initiatives
Manage budgets and resources responsibly, ensuring profitability and cost-effectiveness
Partner closely with Sales to support revenue growth, renewals, and upsell opportunities
Support sales leadership in achieving team targets by ensuring strong post-sale execution
Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy

Qualification

Client Success LeadershipData-Driven Decision-MakingOperational ExcellenceClient Relationship ManagementTeam ManagementBudget ManagementPerformance AnalysisFeedback Loop EstablishmentCross-Functional Collaboration

Required

Strategic, hands-on leadership experience in client success
Experience leading and optimizing the full client lifecycle
Strong client-facing leadership skills
Operational rigor and data-driven decision-making capabilities
Deep understanding of how law firms operate and scale
Ability to build strong, trusted relationships with law firm leadership and key stakeholders
Experience analyzing client data to identify trends, risks, and opportunities
Ability to establish feedback loops and success metrics
Experience building, leading, and mentoring a high-performing team
Ability to foster a collaborative, accountable, and performance-driven culture
Experience developing and implementing systems, policies, and procedures
Ability to partner with executive leadership to define client success strategy
Experience analyzing performance data to drive continuous improvement
Ability to manage budgets and resources responsibly
Experience collaborating with Sales to support revenue growth
Ability to support sales leadership in achieving team targets
Experience collaborating with Product, Operations, and Leadership teams

Company

Stafi

twittertwitter
company-logo
Stafi is a provides remote staffing solutions.
dateFounded in 2009
location
Miami, Florida, USA
people-size51-200 employees
web-link
https://getstafi.com

Funding

Current Stage
Growth Stage

Recent News

Coindar
Stafi to Hold AMA on X on July 29th
2025-07-26
Stafi Welcomes Lawanna Voci as Chief Experience Officer
2024-10-23
Company data provided by crunchbase