Guardant Health · 15 hours ago
Supervisor, Client Services
United States
Full-time
Onsite
Mid, Senior Level
$81K/yr - $112K/yr
5+ years expGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Client Services Supervisor is responsible for supervising a team, ensuring client satisfaction, and contributing to performance management and process improvements.
BiotechnologyHealth CareHealth DiagnosticsOncologyTherapeutics
Responsibilities
Supervise, coach, train, and audit a team of CSAs to maintain a high-performing, client-focused culture
Oversee responses to client inquiries (phone, email, web) from physicians, labs, hospitals, sales teams, and patients
Support performance management through feedback, recognition, and corrective action
Analyze data and metrics using CRM and reporting tools (e.g., SFDC, LIMS, Tableau) to drive performance and process improvements
Collaborate with regional sales and account teams to ensure client satisfaction and efficient patient access. Manage case queues to support regional growth and rapid issue resolution
Develop and update Standard Operating Procedures and leadership documentation
Serve as an escalation point for client and internal issues; coordinate with the Clinical Lab to ensure accurate data entry and resolution
Represent Client Services in cross-functional initiatives and serve as a subject matter expert on process improvements
Adapt to evolving business needs, including flexible hours and occasional travel (up to 25 lbs lifting may be required)
Qualification
Required
Bachelor's degree in Biological Sciences or related field preferred
5+ years in client services within healthcare, diagnostics, or biotech
3+ years of supervisory experience
Strong organizational, analytical, and problem-solving skills with proven leadership in coaching and mentoring teams
Proficiency in Microsoft Office
Excellent communication and interpersonal skills, capable of managing complex client interactions and escalations
Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
Flexibility to work varied hours and travel for meetings, trainings, or client visits
Preferred
Experience with Salesforce, LIMS, Tableau, JIRA, or Confluence is a plus
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1001-5000 employees
H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (50)
2023 (40)
2022 (72)
2021 (57)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$2.53BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2025-11-05Post Ipo Equity· $284.4M
2025-11-05Post Ipo Debt· $350M
2023-12-21Post Ipo Equity· $90.7M
Leadership Team
AmirAli Talasaz
Co-founder and Co-Chief Executive Officer
Helmy Eltoukhy
Chairman and Co-Chief Executive Officer
Recent News
2026-01-12
2026-01-09
Company data provided by crunchbase