Leybold · 8 hours ago
Customer Success Engineer
Export, PA
Full-time
Hybrid
New Grad, Entry Level
0+ years expLeybold is a globally active company in the high-tech industry, seeking a Customer Success Engineer to provide tier-one troubleshooting support for their products. The role involves customer communication, preparing quotes in SAP and C4C, and ensuring compliance with U.S. Commerce export regulations.
Machinery ManufacturingManufacturing
Responsibilities
Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support
Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests
Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance
Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K
Provide support to the Territory Account Manager for quotations when they are traveling
Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance
Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience
Obtain End-use customer information to comply with U.S. Commerce export regulations
Other duties as assigned
Qualification
Required
B.S. degree in Engineering, other technical degree, marketing or business with technical aptitude
Excellent oral & written communication skills
Working knowledge of MS Office Products
Strong critical thinking skills
Great attention to detail and problem-solving abilities
Phenomenal teammate who is flexible and adaptable
A self-starter with strong work ethic
Valid driver's license
Preferred
Entry Level, 0-2 years of technical experience preferred
SAP/ CRM experience is a plus
Fluent in Spanish is a plus
Benefits
Individual learning opportunities
World-wide job opportunities
Technical training from our academy
High standards for your workplace safety
Competitive compensation package
Company
Leybold
Leybold has written its chapter in industrial history and, not least through the groundbreaking inventions of Wolfgang Gaede.
1001-5000 employees
H1B Sponsorship
Leybold has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase