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SHI International Corp. · 3 days ago

Microsoft Solutions Specialist

Austin, TX

Full-time

Hybrid

Entry, Mid Level

$70K/yr - $150K/yr

1+ years exp

SHI International Corp. is a global provider of IT solutions and services, and they are seeking a Microsoft Solutions Specialist to act as a subject matter expert for their Microsoft customers. The role involves identifying customer needs, recommending Microsoft solutions, and managing customer engagements to drive retention and growth in strategic Microsoft agreements.

HardwareInformation TechnologySoftware

Responsibilities

Primary focus on retention and growth sales of strategic Microsoft Agreements

Support sales with customer engagements as the Microsoft subject matter expert

Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups

Works with customers to determine ideal business outcomes and position SHI professional managed service offerings

Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)

Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products

Qualification

Microsoft products knowledgeCSPEA managementConsultative SalesCRM software proficiencySecurity technologies understandingContinuous ImprovementCommunicationTeamworkTime ManagementRelationship Building

Required

Completed Bachelor's Degree or relevant work experience required

1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role

Ability to travel up to 10%

Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.)

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic

Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic

Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic

Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic

Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic