mPulse · 2 months ago
Help Desk Support Specialist (Weekend and Holiday Coverage)
United States
Full-time
Remote
Entry Level
1+ years expmPulse is a company that provides customer support to health plan users. They are seeking a Help Desk Support Specialist who will provide quality customer service via phone calls, voicemails, and emails, primarily covering weekends and holidays.
AnalyticsHealth CaremHealthMobile
Responsibilities
This position is primarily weekend and holiday coverage out of OE timeframe when we do not have on site support. The hours requirements for this are likely be 12 hour days per weekend day and either Friday (8hr), Saturday (12hr), Sunday (12hr), Monday (8hr) or Saturday (12hr), Sunday (12hr), Monday (8hr), Tuesday (8hr)
Supports inbound calls for multiple health plans for password reset/registration assistance
May answer non-technical questions regarding functionality
Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio by mPulse customer tracking software
Complete special projects or other duties as assigned
Takes on-call duty as assigned
Qualification
Required
High School Diploma or GED
Effective verbal communication skills and problem-solving skills
Proficient in using multiple computer applications simultaneously
1+ years of phone support or call center experience
Must be able to type a minimum of 30+ wpm
Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
Preferred
Healthcare or medical industry experience preferred
Preference is given if fluent in Spanish
Company
mPulse
mPulse, a leading Health Experience and Insights company, is transforming consumer experiences to deliver better, more equitable health outcomes.By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem.
501-1000 employees
H1B Sponsorship
mPulse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (10)
2023 (9)
2022 (5)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$41.95MKey Investors
PSG EquityOptum VenturesSJF Ventures
2022-01-10Series Unknown
2020-08-11Series C· $16M
2018-05-07Series B· $11M
Leadership Team
Lara Stell
Chief Financial Officer
Jared Reitzin
Founder & Board Member
Recent News
Company data provided by crunchbase