LegalOn Technologies · 1 week ago
Head of Customer Success
United States
Full-time
Remote
Director/Executive
$180K/yr - $220K/yr
8+ years expLegalOn Technologies is a global leader in AI for in-house legal teams. They are seeking a Head of Customer Success to lead and scale their Customer Success function, managing the customer lifecycle and driving retention, satisfaction, and revenue growth.
Artificial Intelligence (AI)LegalLegal TechNatural Language ProcessingSoftwareTask Management
Responsibilities
Define and execute LegalOn’s customer success strategy to drive adoption, retention, renewals, and expansion
Lead, mentor, and grow a high-performing Customer Success team (currently 5+ members)
Establish clear goals, success metrics (e.g., NRR, churn, product adoption), and operating rhythms
Own and continuously improve the customer onboarding experience to ensure fast time-to-value
Design engagement models tailored to different customer segments (SMB, mid-market, enterprise)
Partner with Product to incorporate customer feedback into roadmap and feature prioritization
Play a critical role in driving renewals and identifying expansion opportunities in partnership with Sales
Develop proactive strategies to mitigate churn and increase customer lifetime value
Support executive-level customer relationships and strategic accounts as needed
Collaborate with Legal experts and other internal stakeholders who also support customers to deliver a seamless, high-quality customer experience
Partner with Marketing on customer advocacy, case studies, trainings, and community initiatives
Work closely with Sales on handoffs, renewals, and expansion strategy
Ensure Customer Success operations scale effectively as the company grows globally
Track and report on customer health, performance, and key insights to executive leadership
Build scalable processes, playbooks, and tooling to support growth
Qualification
Required
8+ years of experience in Customer Success, Account Management, or related roles in a B2B SaaS environment
Proven experience hiring, retaining, and leading high performance Customer Success teams
Strong track record of driving renewals, retention, and expansion
Experience working cross-functionally with Sales, Marketing, Product, and executive leadership
Excellent communication, leadership, and stakeholder management skills
Data-driven mindset with experience using customer success metrics and tools
You have a bias for action and are relentlessly resourceful – able to get things done despite constraints, roadblocks, and setbacks
Preferred
Experience in legal tech or serving in-house legal teams
JD and experience as an attorney
Experience working with global customers or scaling CS functions internationally
While we are open to candidates located anywhere in the United States, we prefer candidates excited to work in office 1-2 days per week in San Francisco
Benefits
Competitive compensation and equity.
Generous paid time off policies.
Health, dental, and vision insurance.
401(k)
Professional development opportunities.
Company
LegalOn Technologies
LegalOn Technologies is an AI platform helping lawyers improve corporate legal operations efficiency with advanced legal AI tools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$200.34MKey Investors
Goldman Sachs Growth EquitySoftBank Vision FundWorld Innovation Lab
2025-07-24Series E· $50M
2022-06-23Series D· $101.61M
2021-02-17Series C· $25.51M
Recent News
LegalTech Breakthrough
2025-11-14
2025-11-05
Company data provided by crunchbase